Summary
Overview
Work History
Education
Skills
Timeline
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Melisa Posadas

Streamwood,IL

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Overview

7
7
years of professional experience

Work History

Cashier/Food Service Worker

Compass Group USA
Hoffman Estates, IL
01.2025 - Current
  • Issued receipts, refunds, credits or change due to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Team Member

Dunkin' Donuts
Schaumburg, Illinois
11.2022 - 11.2024
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Identified needs of customers promptly and efficiently.
  • Maintained a clean and organized work area throughout shift.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Built and maintained working relationships with peers and upper management.

Sales Floor Associate

Zara
Schaumburg, IL
04.2022 - 10.2022
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Provided feedback to management on customer needs and potential product requests.
  • Provided information to customers concerning sales, promotions and store policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Shift Manager

Sundance Inc.
Streamwood, IL
12.2020 - 11.2021
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured compliance with food safety regulations and quality standards.
  • Analyzed sales data to identify trends and areas for improvement.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.

Team Member

Sundance Inc.
Streamwood, IL
03.2018 - 12.2020
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained a clean and organized work area throughout shift.
  • Built and maintained working relationships with peers and upper management.
  • Assisted customers with product selection and ordering process.

Education

High School Diploma -

Streamwood High School
Streamwood, IL
05-2020

Skills

  • Drawer balancing
  • Product restocking
  • Empathy and patience
  • Multitasking and organization
  • Money handling
  • Complaint resolution
  • Cleaning and sanitizing
  • POS system operations

Timeline

Cashier/Food Service Worker

Compass Group USA
01.2025 - Current

Team Member

Dunkin' Donuts
11.2022 - 11.2024

Sales Floor Associate

Zara
04.2022 - 10.2022

Shift Manager

Sundance Inc.
12.2020 - 11.2021

Team Member

Sundance Inc.
03.2018 - 12.2020

High School Diploma -

Streamwood High School

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Melisa Posadas