Adobe Creative Suite
Melisa Resto
Columbus,GA
Summary
Proven track record in enhancing customer satisfaction. Skilled in critical thinking and prioritization, demonstrated ability to exceed corporate goals. Passionate about continuous learning and improvement, ensuring operational excellence and client trust.
Overview
6
6
years of professional experience
Work History
Cash Office
Dillard's
08.2022 - Current
- Collaborated with corporate sales auditors to manage all cashflow and digital sales within the store.
- Followed and enforced internal audit procedures to improve accuracy of all sales.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Deposited checks and prepared SmartSafe cash deposits.
- Ensured all vault counts remained balanced.
- Oversaw liquidity and cash management operations.
- Assisted with Customer Service desk by answering phone calls, packing and shipping online orders, researching orders for customers, and problem solve any issues within the store.
Leasing Agent
Bickerstaff Parham Real Estate
08.2021 - 10.2023
- Assisted tenants, owners, and vendors with matters of leasing details, maintenance, and finances.
- Worked to complete new leases, renewals, & applications for all rental properties in accordance with Fair Housing laws.
- Abided by Georgia and Alabama residential laws.
- Coordinated inspections with in-house inspectors, management, appraisers, realtors, and brokers.
- Answered/directed phone calls, and responded to all emails in a timely manner.
Lead Receptionist
MKP Waxing Salon
05.2020 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients through various methods, such as high-call volume, emails, and social media.
- Drafted professional memos, letters, and marketing posts on social media to support business objectives and growth.
- Acted as first point of contact and set appointments for prospective clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
Barista
Starbucks
03.2019 - 11.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Bachelor of Arts - Art History
Columbus State University
Columbus, GA12.2019
Skills
- Financial record keeping
- Customer service
- Critical thinking
- Proactive and focused
- Willing to learn
- Prioritizing and planning
Software
Microsoft Office
Appfolio
QuickBooks
CICS
Timeline
Cash Office
Dillard's
08.2022 - Current
Leasing Agent
Bickerstaff Parham Real Estate
08.2021 - 10.2023
Lead Receptionist
MKP Waxing Salon
05.2020 - 02.2022
Barista
Starbucks
03.2019 - 11.2020
Bachelor of Arts - Art History
Columbus State University
Similar Profiles
Angela GomezAngela Gomez
Sales Associate at Dillard'sSales Associate at Dillard's
Emmanuel McDowellEmmanuel McDowell
Retail Merchandiser at Dillard'sRetail Merchandiser at Dillard's
Aleythia Monique MartinezAleythia Monique Martinez
Sales Associate at Dillard'sSales Associate at Dillard's
Carrie KennedyCarrie Kennedy
Retail Sales Specialist at Dillard'sRetail Sales Specialist at Dillard's
Dana ThomasDana Thomas
Retail Supervisor at VisionworksRetail Supervisor at Visionworks