Melisa Riera
St. Cloud,FL
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
Work History
Sales Representative
Norcroos Roofing
Atlanta, Georgia
05.2023 - 05.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
Managment Accounts
Hongosan Corp
Miami, FL
11.2017 - 05.2023
- Managed accounts receivable and payable processes, ensuring accurate and timely reconciliation of customer accounts.
- Developed financial models to analyze past performance, forecast future trends, and optimize profitability.
- Reviewed monthly statements for accuracy and discrepancies in customer payments.
- Provided customer service support with account inquiries and requests.
- Assisted in the preparation of annual budgets and periodic forecasts.
- Monitored accounts to ensure compliance with internal policies and procedures.
- Prepared detailed reports on historical account data, including aging analysis, invoice tracking, payment history.
- Identified cost saving opportunities within existing accounts management processes.
- Coordinated with sales teams to ensure proper invoicing of customers for services rendered.
Education
Some College (No Degree) - Accounting And Business Management
Jose Antonio Paez
Valencia, ValenciaSkills
- Client Account Management
- Client Service
- Account Servicing
- Territory sales
- Business Development
- Customer Service
- Customer Needs Assessment
- Sales Forecasting
- Lead prospecting
- Account Management
- Exceeds sales goals
- Product and service knowledge
- Contract Negotiations
- Strategic Planning
- Staff Training
- Relationship Building
- Customer Relations
- Strategy Development
- Closing sales
- Payment Processing
- Cash Handling
Languages
Spanish
Professional
English
Professional
Timeline
Sales Representative
Norcroos Roofing
05.2023 - 05.2024
Managment Accounts
Hongosan Corp
11.2017 - 05.2023
Some College (No Degree) - Accounting And Business Management
Jose Antonio Paez