Melisa Sanchez
Receptionist
San Antonio,TX
Summary
Dynamic professional with a strong work ethic and proven expertise in front desk operations at Deluxe Inn & Suites. Successfully streamlined check-in processes, enhancing guest satisfaction and reducing wait times. Skilled in problem-solving and collaboration, with a solid foundation in night audit procedures and effective time management.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Night Auditor, Receptionist
Deluxe Inn & Suites
- Managed nightly financial audits, ensuring accuracy in cash handling and reporting procedures.
- Reconciled daily transactions, identifying discrepancies and resolving issues efficiently.
- Assisted guests with check-ins and check-outs, providing exceptional customer service during overnight hours.
- Monitored security systems to ensure guest safety and property integrity throughout the night.
- Implemented improvements to streamline check-in/check-out procedures, reducing guest wait times.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Generated and printed daily financial reports to track hotel performance.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Sales Associate
Shiftsmart
04.2023 - Current
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized merchandise displays, contributing to an appealing store environment.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assembly Line Worker
Toyota
01.2021 - 04.2023
- Assembled automotive components efficiently following safety protocols and quality standards.
- Operated machinery to support production goals while maintaining clean work environment.
- Collaborated with team members to optimize workflow and minimize downtime.
- Conducted quality inspections on finished products to ensure compliance with specifications.
- Maintained accurate records of production output and inventory levels for reporting purposes.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Followed protocols to enhance protection and maintain safe work environment.
Education
GED -
Brownwood Community
Brownwood, TX09-2001
Certified Machines - Engine Rebuilding
Giddings High
Giddings , Texas06-2000
Skills
Front desk operations
Multitasking and organization
Problem-solving
Strong work ethic
Teamwork and collaboration
Time management
Night audit procedures
Reception management
Timeline
Sales Associate
Shiftsmart
04.2023 - Current
Assembly Line Worker
Toyota
01.2021 - 04.2023
Night Auditor, Receptionist
Deluxe Inn & Suites
GED -
Brownwood Community
Certified Machines - Engine Rebuilding
Giddings High