Melisa Verdugo
North Hollywood,California [CA]
Summary
Strong work ethic, adaptability, excellent customer service skills, and organizational problem-solver. Experience stepping into roles and quickly making positive changes to drive company success. Highly-motivated employee with desire to take on new challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager/Bartender
The Chimney Sweep Lounge
Sherman Oaks , CA
2013.11 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Ensured compliance with safety regulations and company policies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender/Server
SOUTH - Santa Monica
Santa Monica
2009.09 - 2013.09
- Booking reservations and hosting main parties/events
- Remained calm and poised during busy periods, promoting great customer service to guests, while able to manage, and serve during large events
- Greeted frequent visitors by name and explained new promotions, while making friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and POS systems: (Toast, Clover, etc)
Bartender/Server
Wave Bar & Restaurant
Los Angeles , CA
2006.03 - 2009.09
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Maintained high levels of cleanliness, organization, storage and sanitation of all products to ensure quality.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
Education
Bachelors Degree - Theatre, Arts, and Communications
California State University Northridge
Skills
- Product and Service Knowledge
- Project Management Abilities
- Customer Relations
- Employee Scheduling
- Orientation and Training
- Task Delegation
Certification
- RBS Certified (#312716402)
- Food Handler Certification (#8422747)
References
Jon Eudowe ( joneudowe@gmail.com )
Mory Benperlas ( morybenperlas@gmail.com )
More References available upon request.
Timeline
Assistant Manager/Bartender
The Chimney Sweep Lounge
2013.11 - Current
Bartender/Server
SOUTH - Santa Monica
2009.09 - 2013.09
Bartender/Server
Wave Bar & Restaurant
2006.03 - 2009.09
Bachelors Degree - Theatre, Arts, and Communications
California State University Northridge
- RBS Certified (#312716402)
- Food Handler Certification (#8422747)
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