Summary
Overview
Work History
Education
Skills
Timeline
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Melisa Williams

Picayune,MS

Summary

Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes an optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning of locations.

Overview

14
14
years of professional experience

Work History

Merchandiser

TJMAXX
Slidell, LA
10.2025 - Current
  • Arranged clothing and home goods according to TJMAXX merchandising guidelines.
  • Replenished shelves and fixtures to support everyday store presentation standards.
  • Stocked TJMAXX sales floor with new merchandise and maintained organized racks.
  • Processed incoming shipments and separated freight by department and priority.

Lead CSR, Merchandiser, Receiving, Stylist

David's Bridal
Slidell, LA
03.2023 - 10.2025
  • Guided customers through bridal appointments and gown selections at David's Bridal.
  • Managed phone, email, and in-store inquiries for bridal orders.
  • Resolved customer concerns using store policies and service guidelines.
  • Trained new associates on customer service steps and fitting room support.
  • Supported checkout, returns, and payment processing using point-of-sale systems.

Assistant Collection Manager

Northshore Financial Group
Slidell, LA
05.2012 - 03.2023
  • Managed delinquent account reviews for Northshore Financial Group collection portfolios.
  • Contacted borrowers to discuss payment arrangements and resolve balance concerns.
  • Tracked account status updates in collection management systems and case notes.
  • Prepared customer correspondence for reminders, follow-ups, and repayment requests.
  • Reviewed past-due accounts for accuracy, aging, and escalation readiness.
  • Coordinated with finance teams on account adjustments and dispute resolution.
  • Reviewed customer credit applications for accuracy and completeness of data provided.
  • Conducted skip tracing activities for delinquent accounts.
  • Followed up with customers via phone or email regarding overdue payments or account balances.

Education

Slidell High School
Slidell, LA

Skills

  • Visual merchandising
  • Planogram compliance
  • Stock replenishment
  • Freight processing
  • POS systems
  • Markdown procedures
  • Customer service
  • Customer relationship management (CRM)
  • Problem resolution
  • Problem-solving aptitude
  • Attention to detail
  • Multitasking
  • Communication
  • Active listener
  • Friendly and outgoing

Timeline

Merchandiser

TJMAXX
10.2025 - Current

Lead CSR, Merchandiser, Receiving, Stylist

David's Bridal
03.2023 - 10.2025

Assistant Collection Manager

Northshore Financial Group
05.2012 - 03.2023

Slidell High School
Melisa Williams