Summary
Overview
Work History
Education
Skills
Websites
Timeline
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MELISA ZIMONJIC

Sunnyside

Summary

Dynamic and results-driven Property Manager with extensive experience managing both commercial and residential, including a multi-tenant shopping center and a 982-unit residential co-op. Proven success in optimizing property operations, driving tenant satisfaction, and improving financial performance. Adept in commercial lease negotiations, regulatory compliance, capital planning, vendor management, and staff leadership. Known for delivering high standards while navigating complex operational challenges with professionalism and care. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.

Overview

14
14
years of professional experience

Work History

Property Manager

Metro Management Development, Inc.
03.2024 - Current
  • Oversee day-to-day operations for a large mixed-use portfolio, including a commercial shopping center and 982 residential units.
  • Supervise 44+ union and non-union staff across maintenance, security, and administrative departments.
  • Lead all aspects of commercial tenant management, from lease negotiations and renewals to regulatory inspections and operational compliance.
  • Manage budgets and allocate funds efficiently using reserve and refurbishment accounts to protect operating capital.
  • Coordinate capital projects, including generator rentals, façade work, and Local Law compliance.
  • Collaborate with attorneys on lease drafting, DOB disputes, and compliance strategy for commercial and residential properties.
  • Prepare reports for Board of Directors.
  • Streamlined maintenance operations and improved response time to tenant complaints, contributing to higher satisfaction and reduced turnover.

Associate Property Manager

Metro Management Development, Inc.
09.2021 - 03.2024
  • Assisted in managing a large-scale mixed-use property portfolio, including a shopping center with multiple commercial tenants and a 982-unit residential co-op.
  • Oversaw lease administration, compliance, and day-to-day operations across residential and commercial spaces.
  • Played a key role in tenant onboarding.
  • Partnered with attorneys and external consultants on DOB filings, commercial compliance, and regulatory reporting.
  • Conducted inspections, resolved tenant disputes, and monitored service contract performance across maintenance, janitorial, and security vendors.
  • Delivered operational reports to board members.

Assistant Property Manager

Douglas Elliman Property Management
11.2019 - 09.2021
  • Managed rent collection, processed tenant communications, and performed compliance checks for HPD.
  • Assisted with maintenance dispatch, vendor coordination, and emergency repairs.
  • Maintained Yardi records, processed move-ins/move-outs, and handled daily tenant concerns professionally.
  • Trained and mentored junior staff on operational procedures and customer service standards.
  • Conducted regular property inspections to identify maintenance needs and compliance with regulations.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept accurate records of all resident and tenant correspondence.

Leasing Administrator

Douglas Elliman Property Management
05.2016 - 11.2019
  • Handled leasing and applicant processing for a Mitchell-Lama co-op complex.
  • Conducted detailed income verification and asset review in accordance with Mitchell-Lama requirements, including annual affidavit and income recertification processing.
  • Maintained up-to-date vacancy and waitlist records, conducted lotteries, and facilitated interviews in coordination with HPD-approved procedures.
  • Managed leasing documentation from offer letters to closing, and ensured timely communication with applicants and current shareholders.
  • Entered applicant and resident data into Yardi and Building Link, monitored payment history, and supported monthly reporting to HPD.
  • Liaised with maintenance, and applicants to ensure timely apartment turnovers and coordinated inspections.
  • Responded to program-related tenant inquiries and educated residents on lease terms, surcharges, and compliance obligations.

Administrative Assistant

Mill Run Tours
02.2012 - 07.2013
  • Managed office inventory, processed purchase orders, and ensured stock levels were maintained.
  • Handled administrative tasks such as preparing shipments, distributing mail, and organizing internal records.
  • Drafted correspondence and marketing materials, maintained visitor logs, and supported front desk operations.

Education

High School Diploma -

William Cullen Bryant High School
Long Island City, NY
06-2011

Skills

  • Property tours and inspections
  • Property inspections
  • Staff supervision
  • Problem solving
  • Commercial property
  • Effective communication

Timeline

Property Manager

Metro Management Development, Inc.
03.2024 - Current

Associate Property Manager

Metro Management Development, Inc.
09.2021 - 03.2024

Assistant Property Manager

Douglas Elliman Property Management
11.2019 - 09.2021

Leasing Administrator

Douglas Elliman Property Management
05.2016 - 11.2019

Administrative Assistant

Mill Run Tours
02.2012 - 07.2013

High School Diploma -

William Cullen Bryant High School

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