Melisa D. Sigin
Houston
Summary
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Volkswagen of Clear Lake
07.2023 - 02.2024
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Resolved service issues promptly, maintaining positive customer relationships.
- Streamlined communication between service departments to improve overall client experience.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
Warehouse Worker
Amazon
03.2018 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
Shift Manager
Panda Express Restaurant
01.2017 - 06.2023
- Conducted safety inspections to ensure compliance with health regulations.
- Implemented customer feedback initiatives for improved service quality.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Certified Nursing Assistant -
Valiant Training Institute
Baytown, TXAssociate of Applied Science -
San Jacinto College
Pasadena, TXHigh School Diploma -
Hardee Senior High School
Wauchula, FL05-2021
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Excellent communication
Certification
CPR-BLS
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Volkswagen of Clear Lake
07.2023 - 02.2024
Warehouse Worker
Amazon
03.2018 - 06.2023
Shift Manager
Panda Express Restaurant
01.2017 - 06.2023
Certified Nursing Assistant -
Valiant Training Institute
Associate of Applied Science -
San Jacinto College
High School Diploma -
Hardee Senior High School
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