Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Beatrice Cook

Atlanta,GA

Summary

Accomplished and strategic professional with an MBA in Project Management, boasting a progressive career in operational management and financial services. Demonstrated expertise in leading high-performing teams, enhancing operational efficiency, and implementing risk mitigation strategies across multiple financial centers. Recognized for exceptional leadership in driving revenue growth, improving process variability, and developing talent. Proactive and influential in promoting diversity, inclusion, and professional development within corporate and community settings. Skilled in strategic planning, regulatory compliance, and cultivating a culture of customer service excellence.

Overview

14
14
years of professional experience

Work History

Market Operations Analyst

Bank Of America
08.2022 - Current
  • Managed daily operational processes and risk mitigation strategies across five financial centers.
  • Guides over 30 associates regarding procedural, technical, and operational changes.
  • Leverages existing systems of record for tracking, monitoring, and escalation of risk-related issues.

Financial Center Manager

Bank of America
09.2016 - 08.2022
  • Recognized for leading Optimal and Top Performer financial centers in Q1 2020.Collaborated with internal business partners to deliver cohesive banking experience to customers.
  • Improved BCR variability from 60% to 95% in the Columbia East Market.
  • Mentored 3 Financial Center Managers, 6 Relationship Bankers, and 4 Relationship Managers in 2020.
  • Improved BCR variability from 60% to 95% in the Columbia East Market.
  • Built and lead high-performance team of 15 associates focused on achieving sales and service goals

General Manager

The Limited
04.2015 - 09.2016
  • Guided a team of 16 peers to exceed company expectations in Grassroots event sales
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Improved 2015 YTD revenue 12% by tracking trends and aligning business strategies with needs for a 1.2-million-dollar business
  • Built a strong, resilient team by recruiting and onboarding highly qualified candidates for key positions.

Co-Manager

Sephora
09.2009 - 04.2015
  • Designed and implemented a peer-to-peer mentorship program that increased the pass rate for Beauty Studio Certifications from 50% to 75%
  • Successfully created, developed, and led an 8-member events committee to drive sales in a 5-million-dollar department
  • Developed effective scheduling techniques for over 100 employees during peak seasons
  • Reduced turnover and boosted employee morale by implementing employee appreciation days, contest, and employee of the month spotlights
  • Improved business operations by tracking trends and aligning business strategies with needs.

Education

Master of Business Administration - Project Management

UNIVERSITY OF SOUTH CAROLINA AIKEN
06.2023

Bachelor of Science - Retailing

UNIVERSITY OF SOUTH CAROLINA COLUMBIA
05.2007

Skills

  • Team Leadership
  • Verbal and Written Communication
  • Project Management
  • Cross-Functional Team Management
  • Coaching and Mentoring
  • Employee Training
  • Analytical and Critical Thinking
  • Critical Thinking
  • Detailed Documentation
  • Tax Documentation
  • Complex Problem-Solving
  • Customer Experience

Affiliations

Better Money Habits Champion

National Coalition of 100 Black Women-SC '21-'22

Black Professional Group-SC Chapter '19-'22

Timeline

Market Operations Analyst

Bank Of America
08.2022 - Current

Financial Center Manager

Bank of America
09.2016 - 08.2022

General Manager

The Limited
04.2015 - 09.2016

Co-Manager

Sephora
09.2009 - 04.2015

Master of Business Administration - Project Management

UNIVERSITY OF SOUTH CAROLINA AIKEN

Bachelor of Science - Retailing

UNIVERSITY OF SOUTH CAROLINA COLUMBIA

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Beatrice Cook