MELISSA ABBY
Sanger,CA
Summary
Dynamic leader with a proven track record at Career Systems Development Corporation, specializing in workforce development and career counseling. Excelled in building partnerships and mentoring teams, and employee engagement. Skilled in adaptability and problem-solving, achieving notable improvements in enrollment rates and workforce readiness.
Overview
25
25
years of professional experience
Work History
Workforce Development Director
Career Systems Development Corporation
08.2023 - Current
- Established partnerships with local educational institutions to develop customized training programs addressing specific workforce gaps.
- Mentored employees at all levels of the organization, fostering a culture of continuous learning and professional development.
- Assisted with training and shared data collection, tracking and reporting systems with staff to achieve measurable outcomes.
- Attended meetings, workshops, seminars and community functions to stay informed on workforce issues, barriers and employment readiness techniques.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Outreach and Admissions Manager
Career Systems Development Corporation
07.2021 - 08.2023
- Leads, directs, coaches, trains, and mentors 8 Admissions Counselors in Fresno and San Jose.
- Assists in the development and evaluation of staff performance, goal obtainment, and performance improvement plans.
- Evaluated performance metrics regularly, identifying areas for improvement within the admissions department's operations.
- Organized successful open house events for prospective students, showcasing campus facilities and academic programs.
- Established strong relationships with high school counselors to increase awareness of institutional offerings and promote student referrals.
- Managed admissions department employees and office functions.
Admissions Counselor
Career Systems Development Corporation
05.2018 - 08.2023
- Coordinated campus visits for prospective students and their families, showcasing the institution's facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about Job Corps at various off-campus events such as high school visits or conferences.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
Admissions Counselor
DESI - Innovations - Davis and Associates - HLS
08.2008 - 05.2018
- Coordinated campus visits for prospective students and their families, showcasing the institution's facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Developed strong relationships with high schools and community organizations to promote the institution's programs and offerings.
Career Transition Specialist
Career Systems Development Corporation
10.2000 - 08.2008
- Organized regular follow-up meetings with clients to track progress and offer ongoing support during their career transition journey.
- Established strong relationships with employers and recruiters, facilitating successful client referrals and placements.
- Assisted clients in identifying transferable skills to increase their marketability across industries.
- Enhanced client satisfaction by providing personalized career transition support and guidance.
- Maintained a high level of industry expertise by staying current on labor market trends, and ensuring relevant advice for clients.
Education
Associate of Arts - Social Sciences
West Hills College
Lemoore, CA08-2021
High School Diploma - undefined
Sanger Christian School
Sanger, CA06.1986
Skills
- Career counseling
- Partnership building
- Team building
- Time management abilities
- Problem-solving abilities
- Reliability
- Workforce development
- Outreach
- Self-motivation
- Adaptability
- Multitasking
Timeline
Workforce Development Director
Career Systems Development Corporation
08.2023 - Current
Outreach and Admissions Manager
Career Systems Development Corporation
07.2021 - 08.2023
Admissions Counselor
Career Systems Development Corporation
05.2018 - 08.2023
Admissions Counselor
DESI - Innovations - Davis and Associates - HLS
08.2008 - 05.2018
Career Transition Specialist
Career Systems Development Corporation
10.2000 - 08.2008
High School Diploma - undefined
Sanger Christian School
Associate of Arts - Social Sciences
West Hills College
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