Melissa Ackman

Manage highly complex Key account business leader

• Managed over $100M in annual business through collaboration, effective communication and strategic leadership.
• Cultivated productive relationships with senior business leaders -presented strategic solutions to promote brand awareness, competitive blunting and growth of market share leveraging client data and analytics.
• Partnered with Sales team and regularly deliver presentations to clients and negotiate effective strategic solutions.
• As team lead in a player/coach role, collaborated with multiple internal and external team members to uncover additional needs, develop processes, managed budget allocation and budget optimization.
• Led team which developed data dashboard for key client.
• Through strategic data analysis, identified revenue gaps, and implemented improved processes that drove profitable growth.
• Conducted account management via proven project management tools and expertise - metric spreadsheets, consistent agenda format used to facilitate iternal and client video conferences.
• Consistently exceeded KPI and revenue metrics.

Passionate people leader focused to delight our clients

· Led 41 Account Managers supporting Key, National and Regional accounts which represented over $600 million in annual revenue.

· Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.

· Controlled costs by restructuring support model, launching new technologies and upgraded standard optimization.

· Created a Campaign Development Spotlight program that recognized team members for self-generated sales and/or improved processes.

· Ideated and instituted service optimization system for training and development for new and current team members.

· Managed department budget facilitated a survey process to manage world class service excellence.

· Built a collaborative remote culture that supported mentorship, celebrated top talent, and identified gap opportunities.

Client Focused Sales Driver

· Delivered engaging and polished presentations to highlight products.

· Exceeded sales and client targets by motivating high-performing sales team.

· Leveraged targeting variables, customer buying trends, market conditions and competitor intel to adjust strategies and achieve client sales goals.

· Internally collaborated with Sales, Targeting, Marketing Operations and CPG departments to develop and deploy campaigns.

· Integrated blended, complex product solutions for Grocery/CPG vertical.

Business lead on ERP implementation project - integration 14 systems into a single platform

• Appointed to high-stakes ERP (Oracle) project and worked on every phase - Design - Build - Test - Implement.
• Presented updates to Board of Directors and business leaders.
• Wrote all Town Hall communications and companywide emails.
• Developed Client Services rollout and training facilitator for all leaders and SME.
• Crafted and conducted change management workshops nationally.
• Successfully launch go-live as scheduled, meeting all milestones.