Rodney Shippee
Callahan
Summary
Dynamic Sr Account Manager with a proven track record at World Electric Supply, excelling in client relationship management and strategic account planning. Leveraged strong negotiation skills to enhance customer satisfaction and drive revenue growth. Recognized for mentoring new employees and implementing effective sales tactics to boost operational efficiency.
Overview
30
30
years of professional experience
Work History
Sr Account Manager
World Electric Supply
Jacksonville,Fl
09.2019 - Current
- Assisted in managing client accounts, ensuring timely communication and follow-up.
- Facilitated account planning processes through comprehensive analysis of customer feedback.
- Collaborated with cross-functional teams to address client needs effectively.
- Maintained accurate records of client interactions and service requests.
- Maintain and strengthen distributor / customer relationships by promoting new products that allow more expedient methods of electrical system installations.
- Helping our newer employees understand the questions to ask our customers
- Guiding new employees that do not have electrical background ,understand how each part/ item we sell belongs in an electrical installation.
Quotations & Project Manager
Anixter
Orlando, FL
03.2017 - 09.2019
- Implemented process improvements resulting in increased operational efficiency
- Quoted vast amount of projects to customers . Quotes were complete and ahead of schedule for bid time / date.
- Collaborated with other employees involved with staging ,ktting and shipping projects out of the building complete and as the client/ customer requested ,
- Worked with gear and lighting suppliers to maintain distributor & customer relationships.
Outside Sales Representative
Anixter
Tampa, FL
04.2014 - 03.2016
- Developed and maintained strong client relationships through effective communication and personalized service.
- Conducted in-depth market research and competitor analysis to uncover new sales opportunities.
- Implemented targeted sales strategies to enhance customer engagement and retention within designated territory.
- Collaborated with cross-functional teams to enhance product knowledge and improve sales presentations.
Sales Associate
Graybar Electric
Lakeland, FL
10.1999 - 03.2014
- Cultivated robust customer relationships by leveraging effective communication and comprehensive product knowledge.
- Advised customers on electrical supply choices to improve satisfaction and simplify the purchasing process.
- Directed inventory control processes to maintain sufficient stock levels and support customer satisfaction.
- Facilitated training sessions for new sales associates on product features and company policies.
Civil Engineer
Air Force
Sumter, SC
10.1995 - 10.1999
- Designed and implemented structural plans for military facilities ensuring compliance with safety regulations.
- Led cross-functional teams in project execution, enhancing collaboration and efficiency across engineering disciplines.
- Developed and maintained project schedules, optimizing resource allocation for timely completion of construction tasks.
- Analyzed site conditions and assessed environmental impacts to inform design decisions and mitigate risks.
- Maintained,tested and repaired systems to include: fire suppression systems,plumbing systems,backflow prevention,natural gas plant and pipelines. Also state certified in all (south carolina)
- Implemented and performed a confined space entry program as well as training.. state certified
- Implemented a confined
Education
No Degree - Electrical Systems
Naed
Lakeland, FLNo Degree - Welding
Tanpa Bay Technical
Tampa, FLNo Degree - Cnc Machinist
Tampa Bay Technical School
Tampa, FLSkills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Territory management
- Goals and performance
- Operations
- Strategic planning
- Sales expertise
- Order management
- Budgeting master
- Sales tactics
- Vendor management
- Inventory
- Cold calling
- Leadership management trained
- Business strategies
- Account growth
- Client relationship management
- Teamwork and collaboration
- Contract negotiation
- Client acquisition
- Goal oriented
- Account management
- Business development and planning
- Customer relationships
- Strategic account planning
- Networking skills
- Documentation and reporting
- Client relationship building
- Customer needs assessment
- Project management
- Revenue growth
- Relationship building and management
- Cold calling skills
- Employee mentoring
- Sales meetings and orientations
- Client meetings
- Qualifying leads
- Customer satisfaction
- Cross-functional collaboration
- Relationship building
- Management collaboration
- Issue resolution
- Market forecasting
- Needs analysis
- Converting leads
- Sales techniques
- Upselling
Timeline
Sr Account Manager
World Electric Supply
09.2019 - Current
Quotations & Project Manager
Anixter
03.2017 - 09.2019
Outside Sales Representative
Anixter
04.2014 - 03.2016
Sales Associate
Graybar Electric
10.1999 - 03.2014
Civil Engineer
Air Force
10.1995 - 10.1999
No Degree - Electrical Systems
Naed
No Degree - Welding
Tanpa Bay Technical
No Degree - Cnc Machinist
Tampa Bay Technical School