Melissa Adams
Newton
Summary
At Merrimack Hospital in Lawrence, I provide enhanced EMR usability and streamlined clinical processes which demonstrates exceptional problem-solving skills and a commitment to fostering teamwork. I have expertise in information system improvements, along with strong interpersonal communication which significantly drives project success. This unique blend of technical proficiency and collaborative spirit ensures the delivery of high-quality healthcare solutions.
Overview
13
13
years of professional experience
Work History
Clinical Support and Outreach Analyst
Merrimack Hospital - Lawrence
Lawrence, MA
09.2012 - Current
- Facilitated patient access to medical records through the patient portal.
- Reviewed and verified proxy requests submitted by parents of minors to maintain accurate records and uphold privacy standards.
- Trained physicians on effective use of EMR for documentation and order entry, ensuring streamlined clinical operations.
- Optimized EMR functionalities to facilitate improved physician assistance and patient care.
- Reviewed and refined electronic documentation templates to guarantee correct content and features, facilitating efficient access for physicians.
- Collaborated with technical and engineering teams to resolve network issues efficiently.
- Facilitated clinical access setup to ensure seamless onboarding of new employees.
- Executed physician onboarding and delivered targeted training sessions on electronic medical record functionalities.
- Assisted nursing informatics, pharmacy, lab, medical record, and radiology teams in daily operations. Collaborated with various departments to support patient care initiatives. Provided administrative support to enhance workflow efficiency.
- Assessed operational systems and databases, providing strategic recommendations for enhancements to meet hospital requirements.
- Oversee document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Facilitated communication of business requirements to team members for effective implementation of functional demands.
- Analyzed and modified computer systems to improve usability and ensure robust security protocols.
- Facilitated collaboration with executive teams to drive strategic direction and streamline process implementation.
- Diagnosed and addressed end-user incidents to facilitate timely system modifications and ensure long-term solutions.
- Excelled in fast-paced settings, ensuring timely completion of projects to support operational efficiency.
- Showcased agility in learning and flexibility in responding to changing situations.
- Cultivated strong relationships through respectful interactions and a commitment to providing assistance as needed.
- Coordinated rotating on-call phone duties to provide timely assistance to physicians during flexible hours.
- Utilized effective communication and organizational abilities to facilitate successful collaboration on group projects.
- Cultivated leadership skills through effective management of projects, ensuring timely delivery and alignment with objectives.
- Exhibited exceptional organizational and time management skills while overseeing multiple projects.
- Collaborated with team members on various projects, emphasizing effective communication and teamwork.
- Facilitated two EMR system builds and go-lives, acquiring skills in technology adaptation and software application integration.
Education
Associate of Science - General Studies
Northern Essex Community College
Haverhill, MASkills
- Customer service expertise
- System optimization
- Data interpretation
- System performance improvement
- Information security
- Workflow management
- Quality assurance initiatives
- Proficient in managing multiple tasks
- Collaborative teamwork
- Strong organizational abilities
- Effective time management
- Consistent professional conduct
- Problem-solving expertise
- Prioritization of tasks
- Clear communication
- Cross-functional collaboration
- Detail-oriented approach
- Consistent reliability
- Efficiency improvement
- Personal accountability
- Microsoft office
- Documentation and reporting
- Information gathering
- System analysis
- Evidence-based decision making
- Audit support
- Deadline adherence
- Process enhancement
- Incident reporting
- Relaying complex information
- Verbal and written communication
- Analytical problem solving
- Complex Problem-solving
- Template creation
- Teamwork and collaboration
- Data analysis
- Problem-solving
- Excellent communication
Accomplishments
- I was part of the IT team that moved our organization from paper to an Electronic Medical Record in 2012.
- I was part of the IT team that moved our organization from Paragon (EMR) to Meditech (EMR) in 2019.
- I was part of the IT team that assisted with merging three facilities into one (Lawrence General Hospital, Holy Family Hospital Methuen, Holy Family Hospital Haverhill) in 2025.
- I have worked at the same organization since 2001.
Timeline
Clinical Support and Outreach Analyst
Merrimack Hospital - Lawrence
09.2012 - Current
Associate of Science - General Studies
Northern Essex Community College