Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melissa Fuller

Melissa Fuller

Cincinnati,OH

Summary

An experienced Administrative Assistant with over 10 years of experience providing exceptional support in fast-paced office environments. Skilled in managing scheduling, documentation, and customer service, while adept at streamlining processes and improving efficiency.


Overview

21
21
years of professional experience
1
1
Certification

Work History

Intellectual Property Legal Assistant

Dinsmore & Shohl LLP
04.2006 - 02.2009
  • Assisted in the preparation and filing of patent applications.
  • Traced deadlines and informed attorneys of upcoming dates for renewals.
  • Performed other administrative tasks, such as scheduling meetings and managing databases.
  • Maintained and managed case files and legal documentation in an organized and efficient manner.
  • Assisted attorneys in patent litigation and enforcement experience before U.S. federal courts and the USPTO.
  • Prepared and filed numerous U.S. patent and trademark applications electronically through the United States Patent website. Checked the status of specific matters with the United States Patent Office. Docketing and schedule maintenance. Filing, copying, and scanning of documents.

Corporate Executive Legal Assistant

Squire Patton Boggs
03.2003 - 04.2009
  • Assisted with the preparation of legal correspondence.
  • Managed attorneys' calendar by planning and scheduling conferences and travel.
  • Communicate professionally with clients and staff.
  • Managed approximately 30 incoming calls, emails, and outgoing mail related to legal matters per day.
  • Oversaw billing and invoicing tasks, and ensured prompt payment of legal fees and travel expenses.
  • Maintained corporate records and filings.
  • Drafted and reviewed contracts and agreements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated them to other team members.

Customer Relationship Advocate

Fidelity Investments
02.2023 - 10.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with cross-functional teams including sales, operations, and compliance departments to ensure seamless customer experience.
  • Educated customers on various financial products and services offered by the company to meet their specific needs.
  • Assisted customers with account setup, login issues, password resets, and other technical support related to online banking platforms.
  • Managed a high volume of incoming calls from customers regarding their financial accounts.
  • Maintained detailed records of all customer interactions using CRM software for future reference and analysis.
  • Participated in ongoing training sessions to stay updated on new product features, industry regulations, and best practices in financial services.
  • Passed the FINRA Securities Industry Essentials exam.

Customer Service Representative

LaRosa’s Pizzeria
04.2015 - 09.2020
  • Delivered warm and genuine hospitality to guests that boosted the business and the company's reputation.
  • Showcased honesty and integrity for assigned tasks, while maintaining a friendly environment through interactive dialogue with team members and management.
  • Leveraged effective communication to de-escalate consumer problems promptly.
  • Developed and maintained positive relationships with key customers.
  • Trained new personnel regarding company operations, policies, and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed approximately 80 incoming calls per day from customers.

Education

Bachelor of Science - Business Administration And Management/Accounting

Mount Saint Joseph University
Cincinnati, OH

Skills

  • Effective time management
  • Strong relationship-building abilities
  • Effective multitasking
  • Strong attention to detail
  • Organized record management
  • Experienced with Microsoft Office applications
  • Strong organizational abilities
  • Client relations management
  • Effective written communication
  • Effective calendar coordination
  • Teamwork
  • Financial analysis

Certification

FINRA Securities Industry Essentials, July 2023

Timeline

Customer Relationship Advocate

Fidelity Investments
02.2023 - 10.2023

Customer Service Representative

LaRosa’s Pizzeria
04.2015 - 09.2020

Intellectual Property Legal Assistant

Dinsmore & Shohl LLP
04.2006 - 02.2009

Corporate Executive Legal Assistant

Squire Patton Boggs
03.2003 - 04.2009

Bachelor of Science - Business Administration And Management/Accounting

Mount Saint Joseph University

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