Frazer
MELISSA A GARDEA
San Marcos,TX
Overview
25
25
years of professional experience
Work History
Service Advisor
DRIVE CASA
Austin, TX
11.2025 - 04.2026
- Completed onboarding for new employees
- Set service appointments for customers and update on repairs
- Created repair orders and order necessary parts
- Conducted weekly inventory of vehicles at the location
Office Manager/HR Representative/Payroll Specialist
YOU DRIVE TEXAS, LLC
Austin, TX
07.2020 - 11.2025
- Vendors relations to ensure that invoices were paid correctly.
- Daily deposits completed and information sent to accounting
- Trained New Office Managers to ensure that they follow company policies and procedures
- Worked with compliance to develop paperless process for customer deal jackets, white slips and titles
- Developed documents that were used company wide in the areas of HR and compliance
- Processed payroll for all locations
Inventory Manager/Business Manager
OMNI EQUIP LTD DBA AUTO SHOW PLACE
Austin, TX
04.2017 - 07.2020
- Maintained inventory control for vehicles at auctions and repossessions.
- Contracted Customers to ensure all the necessary signatures are present.
- Created Deal Jackets to ensure all required documents are present and filed.
- Track White Slips and Titles to ensure company got the appropriate credit for floor plan
Inventory Manager/Title Clerk
AUTO SHOW PLACE, LLC
Austin, TX
03.2016 - 04.2017
- Complete monthly inventory to ensure all vehicles were present
- Test drove vehicles before they are moved to the frontline to sell
- Directed owner's floor plan for the wholesale side by completing sale and collecting payments
- Contracted new customers to ensure that all documents were signed appropriately
- Responsible for processing titles for wholesale and retail vehicles
Area Manager
STRIPES CONVENIENCE STORES
San Marcos, TX
01.2014 - 01.2016
- Increased sales for 2015 from 14,000,000 to 16,500,000
- Plan and implemented marketing campaigns and sales promotions
- Overseen merchandise displays to meet all operational excellence goals
- Monitored all store activities to ensure that customers receive exceptional customer service
- Conducted store visits to ensure compliance with company policies and procedures
Area Manager
SAC N PAC CONVENIENCE STORES
San Marcos, TX
01.2001 - 01.2014
- Stores consistently maintained shrink percentage of 1.5%
- Conduct store visits to ensure compliance with company policies and procedures
- Investigate any inaccuracies in cash handling and inventory
- Hired, trained and developed managers to be promoted within the company
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Education
Bachelor of Arts - History
Texas State University
San Marcos, TXSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Software
IDMS
Secure Close
Omnique
Microsoft 365
Ituran
Advantage
Timeline
Service Advisor
DRIVE CASA
11.2025 - 04.2026
Office Manager/HR Representative/Payroll Specialist
YOU DRIVE TEXAS, LLC
07.2020 - 11.2025
Inventory Manager/Business Manager
OMNI EQUIP LTD DBA AUTO SHOW PLACE
04.2017 - 07.2020
Inventory Manager/Title Clerk
AUTO SHOW PLACE, LLC
03.2016 - 04.2017
Area Manager
STRIPES CONVENIENCE STORES
01.2014 - 01.2016
Area Manager
SAC N PAC CONVENIENCE STORES
01.2001 - 01.2014
Bachelor of Arts - History
Texas State University