Melissa Albrecht
Red Wing,MN
Summary
Dynamic professional with extensive experience in office administration and customer service at Majerus Garage. Proven ability to enhance operational efficiency through effective scheduling and document management. Skilled in database management and adept at fostering positive client relationships, ensuring exceptional service delivery and support. Committed to maintaining high standards of organization and communication with excellent customer service.
Overview
24
24
years of professional experience
Work History
Secretary
Majerus Garage
Lake City, MN
01.2024 - Current
- Managed daily office operations to ensure efficiency and organization.
- Coordinated scheduling and appointments for management and staff.
- Assisted in maintaining accurate records and documentation systems.
- Communicated effectively with clients, vendors, and team members.
- Supported financial operations by processing invoices and expense reports.
- Maintained office supplies inventory, ensuring timely replenishment.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Certified Nursing Assistant
Krugers Nursing
Rochester, MN
03.2023 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, enhancing communication among care teams.
- Educated patients on health management and wellness practices effectively.
- Implemented infection control protocols, improving overall hygiene standards within facility.
- Advocated for patient needs, fostering a supportive and compassionate environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Food Service Manager
Accra
Lake City, MN
02.2021 - 02.2024
- Managed daily food service operations, ensuring compliance with health and safety regulations.
- Streamlined inventory management processes, optimizing stock levels and reducing waste.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Implemented cost control measures, improving budget adherence and resource allocation.
- Held a Food safety certificate.
- Conversed with the elderly on a daily basis to ensure their satisfaction.
Laska family farm
Self Employed Web
Lake city, mn
04.2010 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Day Care
Self Employed Web
Wabasha
02.2002 - 02.2010
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Certificate - Certified Nursing Assistant
Southwest Minnesota State University
Red Wing, MN06.2022
High School Diploma -
Homeschooled
Wabasha, MN06.2000
Skills
Customer service
Verbal and written communication
Office administration
Organization
Keyboarding skills
Appointment scheduling
File management
Document preparation
Calendar management
Sales support
Schedule management
Complex Problem-solving
Multi-line phone systems
Supply restocking
File systems management
Supply ordering
Spreadsheet management
Mail distribution
Accounts receivable and payable
Managing purchasing activities
Appointment coordination
Database management
HIPAA guideline compliance
Proofreading expertise
Timeline
Secretary
Majerus Garage
01.2024 - Current
Certified Nursing Assistant
Krugers Nursing
03.2023 - Current
Food Service Manager
Accra
02.2021 - 02.2024
Laska family farm
Self Employed Web
04.2010 - 02.2021
Day Care
Self Employed Web
02.2002 - 02.2010
Certificate - Certified Nursing Assistant
Southwest Minnesota State University
High School Diploma -
Homeschooled