Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Allen

Clinton,AR

Summary

Experienced and level-headed health professional with a calm and effective demeanor in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care. Knowledgeable Certified Nursing Assistant with 10+ years of experience, skilled in collecting vitals, documenting responses, and supporting personal needs. Seeking a fast-paced position with room for advancement. Also bring solid experience as an Operations Manager, adept at managing all levels of multiple projects, including budgeting and administration. Dependable manager willing to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

CNA2: Med Tech

Indian Rock Village
07.2017 - 11.2024
  • Maintained accurate records of patient care, condition, progress and concerns for 60 residents.
  • Assisted with patient transfer and ambulation in 25 residents.
  • Provided a comforting and soothing environment
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
  • Supported patients' daily living needs, including feeding and bathing
  • Monitored expiration of medical supplies and medications
  • Assisted patients with ambulation and crutch walking
  • Member in good standing with Nurse Aide Registry
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
  • Maintained a clean, healthy and safe environment
  • Tested and recorded blood glucose levels
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
  • Monitored vital signs, such as blood pressure and pulse

General Manager

Liberty Tax
10.2012 - 05.2017
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions on a daily basis.
  • Performed debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software for 3 tax offices.
  • Worked directly with management to document and offset unusual expense variances in their respective areas
  • Identified, developed, and evaluated marketing strategies based on knowledge of company objectives and market trends
  • Managed a skilled team of 22 tax professionals
  • Prepared and filed tax returns for both individual and small business accounts
  • Recruited and taught tax school for more than 7 years (54+ students).

Ethnographer

SmartRevenue
01.2010 - 04.2012

Conducted consumer interviews, research market trends, prepare and present market specific reports for major clients such as Proctor and Gamble and Johnson and Johnson

  • Collected information from customers for research projects, making timely daily reports, and organizing all information into reports for clients
  • Oversaw projects in Wal-Marts across the United States in which had up to 10 employees collecting customer interviews
  • Maintained a five state area database of employees
  • Managed the scheduling of those employees on a day to day basis, as well as being responsible for the validity and consistency of the employees work
  • Managed productivity and ensured that employees do as instructed and required
  • Responsible for consistently ensuring happiness with the data collected and received

Nurse: Emergency/Labor and Delivery

St Edwards Mercy Medical Center
05.1998 - 12.2009

Owner/Operator

Paradise Donuts
09.2000 - 01.2009

Psychiatric Nurse/AHA CPR Instructor

Vista Health
10.2005 - 01.2008

Education

Masters DUAL - Clinical Psychology, Healthcare Administration

University of Arkansas (System)
Fayetteville, AR (ONLINE)
05-2028

Bachelor's Degree-Dual - Business Administration, Psychology

University of Arkansas At Fayetteville
Fayetteville, Arkansas
05.2006

Associate of Applied Science - Nursing

University of Arkansas at Fayetteville
Fayetteville, Arkansas
05.1998

Skills

  • Direct patient care
  • Patient interaction
  • Patient vital taking
  • Medical record documentation
  • Patient monitoring
  • Specimen handling
  • Patient assessments
  • Infection control protocols
  • Specimen collection
  • Patient care coordination
  • Medical terminology expertise
  • Medication administration
  • Patient care documentation

Certification

  • National Honors Society for Adult Learners
  • Mensa International Member
  • Dale Carnegie Management
  • American Heart Association CPR/ACLS/PALS and Emergency First Responders Instructor
  • Arkansas CDA for Infant to 18
  • Ethics in the Workplace
  • Sexual Harassment in the Workplace
  • Arkansas EMT
  • Good Samaritan Clinic
  • Backpack Program for Kids
  • Court Appointed Special Advocate for Children

Timeline

CNA2: Med Tech

Indian Rock Village
07.2017 - 11.2024

General Manager

Liberty Tax
10.2012 - 05.2017

Ethnographer

SmartRevenue
01.2010 - 04.2012

Psychiatric Nurse/AHA CPR Instructor

Vista Health
10.2005 - 01.2008

Owner/Operator

Paradise Donuts
09.2000 - 01.2009

Nurse: Emergency/Labor and Delivery

St Edwards Mercy Medical Center
05.1998 - 12.2009

Associate of Applied Science - Nursing

University of Arkansas at Fayetteville
  • National Honors Society for Adult Learners
  • Mensa International Member
  • Dale Carnegie Management
  • American Heart Association CPR/ACLS/PALS and Emergency First Responders Instructor
  • Arkansas CDA for Infant to 18
  • Ethics in the Workplace
  • Sexual Harassment in the Workplace
  • Arkansas EMT
  • Good Samaritan Clinic
  • Backpack Program for Kids
  • Court Appointed Special Advocate for Children

Masters DUAL - Clinical Psychology, Healthcare Administration

University of Arkansas (System)

Bachelor's Degree-Dual - Business Administration, Psychology

University of Arkansas At Fayetteville
Melissa Allen