Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Melissa Allen

Grand Rapids,MI
Melissa Allen

Summary

Licensed Real Estate Agent with comprehensive background in residential sales. Strengths include understanding market trends, advising clients on real estate transactions, and negotiating contracts. Proven record of exceeding client expectations and maintaining long-term relationships to generate repeat business. Known for approachability, high ethical standards, and astute problem-solving skills leading to successful closings on properties.

Overview

20
years of professional experience

Work History

eXp Realty, LLC
Grand Rapids, MI

Licensed Real Estate Agent
05.2023 - Current

Keller Williams
Grand Rapids, MI

Licensed Real Estate Agent
02.2005 - 05.2023

Job overview

  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Researched zoning regulations for specific areas when preparing property listings.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Organized open houses and other events to promote properties for sale.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Generated list of properties to meet specific client needs.
  • Scheduled home viewings with potential buyers.
  • Maintained current and accurate CRM database of prospective customers.
  • Researched and determined competitive market price.
  • Represented buyers and sellers in major real estate transactions.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Facilitated a new property listing to increase inventory.

Xerox
Grand Rapids, MI

Account Executive
04.2018 - 09.2020

Job overview

  • Developed pricing strategies tailored to individual clients based on their unique needs.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Maintained up-to-date knowledge of industry trends and developments.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Identified customer needs by asking questions and advising on best solutions.
  • Advised customers on best practices regarding product usage or maintenance procedures.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.

Education

San Diego State University
San Diego, CA

Bachelor of Science from Business Administration And Management
12-2001

Skills

  • Market research
  • Contract negotiation
  • Customer service
  • Property valuation
  • Document preparation
  • Lead generation
  • Sales strategy
  • Relationship management
  • Closing process
  • Problem solving
  • Effective communication
  • Local market expertise
  • Real estate law
  • Negotiation expertise
  • CRM management
  • Listing presentations
  • Sales presentations
  • Lender relations
  • Business consultant

Certification

  • Licensed Real Estate Agent in the State of Michigan-2005-present Lic #6501332184

Timeline

Licensed Real Estate Agent

eXp Realty, LLC
05.2023 - Current

Account Executive

Xerox
04.2018 - 09.2020

Licensed Real Estate Agent

Keller Williams
02.2005 - 05.2023

San Diego State University

Bachelor of Science from Business Administration And Management

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