Melissa Allison
Rockford,IL
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Arbys Resturant
Rockford, IL
07.2023 - Current
- Cash management
- Executed opening and closing procedures
- Conducted inventory checks and restocked kitchen supplies to ensure operational readiness.
- Monitored order accuracy across drive-thru and front counter service.
- Trained team members on service standards and food safety procedures to maintain compliance and enhance guest experience.
- Supervised daily shift operations at Arby's restaurant.
- Resolved guest concerns with calm, professional communication.
- Coordinated opening and closing tasks for Arby's restaurant shifts to ensure smooth transitions and operational efficiency.
- Enforced cleanliness, sanitation, and compliance standards throughout restaurant operations.
Assistant Manager
KFC
Racine, Wisconsin
07.2021 - 05.2023
- Supervised daily shift operations at KFC restaurant.
- Trained team members on service standards and food safety procedures.
- Monitored order accuracy across drive-thru and front counter service.
- Managed inventory checks and restocked kitchen supplies.
- Resolved guest concerns with calm, professional communication.
- Enforced cleanliness, sanitation, and compliance standards throughout restaurant operations.
Assistant Manager
KFC
Lake Geneva, Wisconsin
08.2022 - 03.2023
- Supervised daily shift operations at KFC restaurant.
- Trained team members on service standards and food safety procedures.
- Monitored order accuracy across drive-thru and front counter service.
- Resolved guest concerns with calm, professional communication.
- Enforced cleanliness, sanitation, and compliance standards throughout restaurant operations.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Taco Bell
Racine, Wisconsin
03.2011 - 08.2021
- Supervised daily shift operations, ensuring efficient service and customer satisfaction at taco bell restaurant.
- Trained team members on service standards and food safety procedures, enhancing team competency and compliance.
- Monitored order accuracy across drive-thru and front counter, contributing to improved customer experience.
- Resolved guest concerns with calm, professional communication.
- Coordinated opening and closing tasks for Taco bell restaurant shifts.
- Enforced cleanliness, sanitation, and compliance standards throughout restaurant operations.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
Shift Leader
Burger King
Racine, Wisconsin
09.2007 - 01.2011
- Supervised daily shift operations, ensuring smooth workflow and customer satisfaction.
- Trained team members on service standards and food safety procedures to enhance team knowledge and compliance.
- Monitored order accuracy at drive-thru and front counter, minimizing errors and improving customer experience.
Education
Roberto Clemente High School
Chicago, ILSkills
- Shift supervision
- Inventory control
- Order accuracy
- Food safety
- Cash handling
- POS systems
- Opening procedures
- Closing procedures
- Staff training
- Team leadership
- Task delegation
- Conflict resolution
- Effective communication
- Guest recovery
- Customer service and satisfaction
- Money handling
Timeline
Assistant Manager
Arbys Resturant
07.2023 - Current
Assistant Manager
KFC
08.2022 - 03.2023
Assistant Manager
KFC
07.2021 - 05.2023
Assistant Manager
Taco Bell
03.2011 - 08.2021
Shift Leader
Burger King
09.2007 - 01.2011
Roberto Clemente High School