Kelly Parsons
Tooele
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arby's
Tooele
01.2022 - Current
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Manager
Swig n' Sweets
Tooele
10.2020 - 10.2021
- Developed and maintained positive working relationships with staff and customers.
- Inspected work areas regularly for cleanliness and organization standards.
- Responded quickly and effectively to emergency situations as they arose.
- Provided coaching and guidance to team members when necessary to improve performance.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed daily cash intake by counting out registers and depositing profits.
Dog Bather
Pawsitively Purrrfect Pet Grooming
Tooele
03.2019 - 08.2020
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Kept records of services provided to each pet in order to ensure accuracy in billing customers.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Maintained cleanliness of the facility at all times.
Education
High School Diploma -
Tooele High School
Tooele, UT05-2022
Skills
- Inventory management
- Performance evaluation
- Team collaboration
- Customer service
- Time management
- Recruitment and hiring
- Shift supervision
- Safety compliance
- Multitasking and organization
- Reporting and documenting
Certification
- ServSafe Certification
- Licensed Nail Technician
Timeline
Assistant Manager
Arby's
01.2022 - Current
Shift Manager
Swig n' Sweets
10.2020 - 10.2021
Dog Bather
Pawsitively Purrrfect Pet Grooming
03.2019 - 08.2020
High School Diploma -
Tooele High School
Similar Profiles
RAKIIYA ALLENRAKIIYA ALLEN
Shift Manager at Arby'sShift Manager at Arby's
Angel DeVriesAngel DeVries
Shift Manager & Team Member at Arby'sShift Manager & Team Member at Arby's
Steonte BatsonSteonte Batson
Cook at Arby'sCook at Arby's
Samantha BrownSamantha Brown
General Manager at Arby'sGeneral Manager at Arby's
JEFFREY CHECKLANDJEFFREY CHECKLAND
Police Officer at Grantsville CityPolice Officer at Grantsville City