Dynamic and service-oriented professional with extensive experience at Parachute Veterinary Clinic, excelling in customer relations and office administration. Proven ability to enhance front desk operations and streamline appointment scheduling, ensuring high levels of client satisfaction. Strong organizational skills and effective communication foster positive relationships and efficient workflows.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
13
13
years of professional experience
Work History
Receptionist/Tech. Assistant
Parachute Veterinary Clinic
04.2023 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Assisted with onboarding new clients and securing paperwork completion.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Strengthened vendor relationships through regular communication and timely coordination of services.
Receptionist
Valley Veterinary Hospital
01.2021 - 04.2023
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Streamlined invoice processing to ensure timely payments and financial operations.
Improved office organization with meticulous management of appointment scheduling and client databases.
Improved data privacy compliance with meticulous management of sensitive information.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Organized, maintained and updated information in computer databases.
Collected [Type] payments, processed transactions and updated relevant records.
Custodial Manager
R & B Custodial
10.2012 - 04.2023
Assisted in the development of annual budgets for custodial operations based on historical data analysis and anticipated project needs.
Ensured compliance with local, state, and federal regulations related to waste disposal procedures.
Implemented sustainable practices, such as green cleaning solutions and energy-efficient equipment usage.
Optimized work schedules for maximum efficiency and minimized disruptions to building occupants.
Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
Streamlined inventory management, ensuring adequate supplies for daily operations.
Increased customer satisfaction by addressing concerns promptly and professionally.
Negotiated contracts with vendors, securing cost-effective services and products for the facility.
Reduced maintenance costs through regular inspections and proactive repairs.
Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
Enhanced team productivity by providing comprehensive training to custodial staff members.
Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
Trained and mentored all new personnel to maximize quality of service and performance.
Communicated repair needs to maintenance staff.
Increased employee performance through effective supervision and training.
Completed schedules, shift reports, and other business documentation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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