Melissa Alvarez
San Antonio,TX
Work Preference
Work Type
Full TimeSummary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Offering strong work ethic and commitment to learning and development in fast-paced environment. Brings understanding of basic financial principles and excellent customer service abilities. Ready to use and develop cash handling and customer service skills in.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Airtron Heating & Air Conditioning
03.2022 - 10.2025
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cost materials and equipment taken from warehouses needing for Job project.
Team Lead
Wilcox's Manufacturing
04.2021 - 03.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Used program software to have the vinyl cutter machine out a variety of different sizes and shape for different job needing. Measure and prep vinyl so it can be laid on sign measuring different sizes and shapes. Print out guidelines for installation. Prioritize jobs in the order needing to leave warehouse to meet installation due date.
- Developed effective improvement plans in alignment with goals and specifications.
Medical
Veda Medical
11.2019 - 02.2020
- Contributed to efficient workflow by promptly completing assigned tasks and assisting in daily operations.
- Facilitated communication between patients and medical professionals, ensuring clear understanding of treatment plans.
- Provided vital assistance during medical procedures, ensuring smooth operations and positive outcomes.
- Enhanced patient satisfaction by maintaining a clean, organized, and safe environment for all patients.
- Reduced wait times by efficiently managing check-in processes that allowed patients easy access to necessary services.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
- Improved patient comfort by providing compassionate care and addressing individual needs.
- Disinfected tools, equipment and surfaces between patients.
- Completed necessary reports and documentation on time and to specifications.
- Took and recorded patients' vital signs, documenting in medical charts.
Education
Medical Assistant Diploma - Medical Assistant
05-2020
High School Diploma -
06-2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft outlook
- HIPAA compliance
- Vital sign monitoring
- Patient-focused care
- Compassionate
- Professionalism and ethics
- Maintaining confidentiality
- Patient flow management
- First aid
- CPR
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant - Airtron Heating & Air Conditioning
03.2022 - 10.2025
Team Lead - Wilcox's Manufacturing
04.2021 - 03.2022
Medical - Veda Medical
11.2019 - 02.2020
Southern Careers Institute - Medical Assistant Diploma , Medical Assistant
Thomas Edison High School - High School Diploma,