Melissa Amador Gomez
Rohnert Park,CA
Summary
Dynamic professional with proven expertise in customer service and organization, honed at Sephora and Western Dental. Excelled in upselling beauty products, enhancing customer engagement, and maintaining high standards of cleanliness. Skilled in cash handling and CPR, with a track record of contributing to team goals and improving sales revenue by fostering client confidence in product usage.
Offering dependable and compassionate approach, well-suited for healthcare settings and eager to learn and grow. Brings understanding of patient care procedures and importance of maintaining sterile environments, along with skills in basic medical terminology and communication. Ready to use and develop phlebotomy techniques and patient interaction skills in a phlebotomist role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sephora
10.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Receptionist
Western Dental
10.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Phlebotomy
Petaluma Adult School (CalRegional)
Petaluma, CA09-2024
High School Diploma -
Casa Grande
Petaluma, CA06-2014
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- CPR certified
- Blood culture collection
- Specimen labeling
- Capillary puncture
- Sample handling
- Needlestick safety
- Venipuncture
- Health and safety
Certification
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
Sephora
10.2023 - Current
Receptionist
Western Dental
10.2022 - 07.2023
Phlebotomy
Petaluma Adult School (CalRegional)
High School Diploma -
Casa Grande
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