MELISSA AMRINE
Grand Junction,CO
Summary
Experienced Bakery Manager with a decade of expertise in overseeing bakery operations, from production to employee training. Proficient in managing a diverse inventory of more than 300 items. Dedicated to enhancing customer satisfaction through personalized assistance in product selection.
Overview
11
11
years of professional experience
Work History
Bakery Manager
Safeway
Grand Junction, CO
10.2021 - Current
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Cake Decorator
Safeway
Grand Junction, CO
12.2015 - 10.2021
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Finished baked goods with glazes, icings and other toppings.
Front Desk Manager
Holiday Inn Express Hotel
Lander, WY
05.2015 - 12.2025
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Implemented efficient check-in/check-out processes to streamline guest arrivals and departures.
- Trained and mentored front desk staff, enhancing team performance and service quality.
- Coordinated room assignments and managed reservations using property management systems.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Collaborated with other departments to facilitate smooth communication and operational effectiveness.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
undefined
Farson Eden
Farson, WYSkills
- Commercial production and business management
- Profitability analysis
- Staff coaching and training
- Team building and motivation
- Continuous learning
- Strong work ethic
- Order management
Timeline
Bakery Manager
Safeway
10.2021 - Current
Cake Decorator
Safeway
12.2015 - 10.2021
Front Desk Manager
Holiday Inn Express Hotel
05.2015 - 12.2025
undefined
Farson Eden