Melissa Anastasia
Boise,ID
Summary
Experienced Luxury Store Manager with 20 years of retail management. Well versed in motivating personnel, driving sales, client development and community outreach. Results driven manager determined to exceed companies expectations. Successful in both startup and turnaround management roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Tempur-Pedic
07.2020 - 10.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Boutique Manager
David Yurman
01.2012 - 01.2020
- Consistently exceeded expectations
- Recruited and developed team, opened this luxury jewelry boutique in January 2013
- Successfully built strong team with low turnover
- Developed wedding business by building strong customer relationships, #5 wedding store
- Strong community ties, hosted and participated in many charity events since opening in 2013
- Responded to customer service issues and worked with parties to effectively communicate and resolve
- Recruited and hired sales-minded employees to promote boutique's culture
- Developed and administered customer service and product training sessions for all new employees
- Established high standards for professionalism and customer service and communicated expectations with employees
- Established ambitious goals for employees to promote achievement and surpass business targets
- Ran daily reports to assess performance and make proactive adjustments
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Store Manager
Donald Pliner
2011 - 2012
- Increased store performance by 8% over fiscal year 2010
- Facilitated several very successful events with local community charities that included personal appearances with Donald Pliner
- Hired and trained, developed new team through creative recruitment strategies
- Built excellent rapport with mall management through frequent volunteering efforts and fashion show participation
- Rotated merchandise and displays to feature new products and promotions
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Skills
- Sales Driver
- Team Building/Training/Supervision
- Luxury Customer Care Centric
- Inventory Management
- Recruitment
- P&L Management
- Strong Operational Expertise
- Community Relations
- Visual Merchandising
- Maximizing profitability
- Relationship building and management
Certification
"GIA" Gemological Institute of America -AJP Certification
Affiliations
- Member, Junior League San Jose, 2018, Silent Auction Chair
Timeline
Store Manager
Tempur-Pedic
07.2020 - 10.2022
Boutique Manager
David Yurman
01.2012 - 01.2020
Store Manager
Donald Pliner
2011 - 2012