Melissa Anderson
Bay City
Summary
Dynamic retail professional with a proven track record at Maurices, excelling in customer service and financial management. Skilled in employee scheduling and recruitment, I have successfully implemented strategies that increased revenue and fostered team collaboration. Committed to achieving sales growth while enhancing operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
First Assistant Manager
Maurices
07.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Store Manager
GPM Investments
06.2022 - 07.2024
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Store Manager
Speedway LLC
04.2020 - 06.2022
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Associate of Arts - General Studies
Delta College
Saginaw, MI08-2026
High School Diploma -
Pinconning High School
Pinconning, MI07-2017
Skills
- Marketing
- Technical aptitude
- Employee scheduling
- Goal setting and achievement
- Staff scheduling
- Orientating and training
- Customer service and satisfaction
- Financial management
- Recruitment and hiring
- Financial reporting
- Sales growth
Timeline
First Assistant Manager
Maurices
07.2024 - Current
Store Manager
GPM Investments
06.2022 - 07.2024
Assistant Store Manager
Speedway LLC
04.2020 - 06.2022
Associate of Arts - General Studies
Delta College
High School Diploma -
Pinconning High School
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