Open To Work
Melissa Anderson
Summary
Dedicated Housekeeper skilled in maintaining cleanliness and supporting facility operations through effective use of professional products. Cultivated positive guest experiences by adhering to quality standards and ensuring thorough housekeeping practices. Detail-oriented Assistant Manager successfully established clear guidelines and enforced policies to enhance staff satisfaction and achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Housekeeper
Southern pines rehabilitation center
New Port Richey, Florida
10.2012 - 08.2013
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Performed laundry services, ensuring proper handling of linens and garments.
- Managed inventory of cleaning supplies and notified staff of low stock levels.
- Ensured compliance with safety protocols while executing cleaning tasks.
- Utilized specialized cleaning equipment to maintain facility standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported maintenance issues and damage to supervisors to ensure prompt resolution and maintain facility standards.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Organized closets with hangers for guests' clothing items.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status through deep cleaning, changing linens, restocking inventory, and removing trash to enhance guest readiness.
- Followed daily cleaning schedules and adjusted to meet varying demand.
- Evaluated supply inventory and documented required cleaning products for restocking.
- Maintained organized and fully stocked service carts to streamline cleaning processes and support timely service delivery.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Waxed and polished wood furnishings to restore faded appearance.
Team Leader
Hess Express
Jacksonville, FL
01.2010 - 04.2011
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Trained and mentored new team members on company procedures, fostering a knowledgeable and efficient team environment.
- Supervised daily operations, ensuring adherence to safety standards and enhancing workplace safety.
- Managed inventory levels and coordinated stock replenishment activities.
- Conducted daily quality assurance duties, delivering actionable feedback for continuous improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Burger King
Jacksonville, FL
10.2008 - 11.2009
- Coordinated daily operations and staff scheduling to ensure smooth workflow.
- Trained new employees on food safety and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Handled customer service inquiries and complaints to uphold satisfaction and loyalty.
- Monitored inventory levels and coordinated supply orders for kitchen needs.
- Maintained up-to-date knowledge of company products and services.
- Executed opening, closing, and shift change functions to sustain operational standards.
- Resolved conflicts between team members in an effective manner.
- Reviewed completed work to verify consistency, quality, and conformance.
Crew Team Member
Burger King
Hudson, FL
01.2008 - 09.2008
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Operated kitchen equipment safely and efficiently to prepare food items.
- Maintained clean and organized work areas to comply with health standards.
- Handled cash transactions accurately while maintaining a balanced register at all times.
- Engaged with customers to take orders, address inquiries, and resolve issues promptly.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
- Assisted customers with orders and inquiries.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Greeted customers and cultivated positive experiences in line with company standards.
- Performed store opening and closing procedures as directed by management team.
- Monitored expiration dates of food products.
- Replenished inventory levels when necessary.
- Ensured that products are properly labeled before placing them on shelves.
- Prepared sandwiches and drinks for customers according to their specifications.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Served food quickly for positive guest experiences.
- Upheld high standards of productivity and quality in operations.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Tailored orders to address customer allergies and gluten concerns.
- Brewed and served coffee and tea with preferred add-ins.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
Assistant Manager, Customer Service
Sonic drive thru
Jacksonville, FL
03.2006 - 08.2008
- Directed day-to-day operations of Customer Service department, streamlining processes to improve service delivery.
- Oversaw daily operations, ensuring adherence to customer service standards and enhancing overall service quality.
- Addressed customer complaints promptly, fostering satisfaction and loyalty through effective resolution.
- Resolved escalated complaints from customers in a timely manner.
- Trained new staff on service protocols and operational procedures.
- Monitored employee performance and provided constructive feedback regularly.
- Assisted in inventory management and order processing for supplies.
- Participated in weekly meetings with senior management for status updates.
Education
RiverRidge High School
Port Richey, FLSkills
- Cleaning techniques
- Sanitization techniques
- Window cleaning
- Mopping and sweeping
- Cleaning bathrooms
- Equipment operation
- Hazardous chemical training
- Safety compliance
- Health and safety compliance
- Inventory management
- Quality assurance
- Attention to detail
- Time management
- Problem solving
- Customer service
- Customer-oriented
- Effective communication
- Oral and written communication
- Teamwork
- Team leadership
- Training and mentoring
- Conflict resolution
- Professional appearance
- Able to lift [number] lbs
- Customer service
- Health and safety compliance
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$2/hr - $20/hrTimeline
Housekeeper
Southern pines rehabilitation center
10.2012 - 08.2013
Team Leader
Hess Express
01.2010 - 04.2011
Assistant Manager
Burger King
10.2008 - 11.2009
Crew Team Member
Burger King
01.2008 - 09.2008
Assistant Manager, Customer Service
Sonic drive thru
03.2006 - 08.2008
RiverRidge High School