Melissa Anderson
Northglenn,CO
Summary
Supervisor with strengths in managing day-to-day workflows, training employees, and monitoring performance. Background includes recruiting support, scheduling, staff assessments, and coordination across departments to strengthen operations and patient throughput. Committed to maintaining high service quality through process-driven oversight.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Children's Hospital Colorado Anschutz Medical Campus
Aurora, CO
04.2023 - 08.2026
- Managed daily operations by scheduling personnel and assigning tasks for effective workflow, including scheduling personnel, assigning tasks, and tracking progress.
- Worked with nursing leaders and support teams to coordinate staffing schedules.
- Trained staff on workflows, documentation, and family-centered service expectations.
- Monitored staff performance, providing targeted feedback that supported professional development.
- Trained new employees on job duties and company policies and procedures.
- Supported daily patient flow and unit coverage operations across Anschutz Medical Campus.
- Verified compliance with hospital policies and safety standards to ensure patient safety. with hospital policies, safety standards, and patient care protocols.
- Held regular staff meetings to discuss issues and concerns.
- Completed regular performance evaluations and provided feedback and development opportunities.
- Followed workplace safety regulations and supported compliance efforts.
- Assisted hiring efforts by conducting interviews and making recommendations for new hires.
- Recruited, interviewed, and selected employees for open roles.
- Coordinated with vendors on product availability, pricing, and delivery schedules.
- Worked across departments to streamline operations and improve service delivery.
- Led team meetings to discuss operational challenges and solutions.
- Guided employees through difficult or complex problems.
- Reviewed employee work for quality standards and correct procedures.
- Maintained records, reports, and communication logs for operational oversight.
Social Services Coordinator
Frasier Meadows Retirement Community
Boulder
07.2013 - 03.2023
- Work with the elderly population and their families to adjust to new environment and to initiate a plan of care that meets the residents' individual needs.
- Gathered and analyzed mental and physical health and educational records to develop tailored care plans.
- Identified community resources to enhance client support and access.
- Cultivated trusting relationships with clients and community providers to facilitate resource coordination.
- Advocate for resident rights and remind residents and staff monthly of resident rights.
- Assisting residents and families apply for Medicaid.
- Supported residents and families at the end-of-life by offering education and hospice referrals.
- Facilitated staff training sessions to enhance knowledge and skills in resident care.
Administrative Assistant Supervisor
Frasier Meadows Retirement Community
Boulder
04.2006 - 06.2013
- Hired, trained, and evaluated staff while addressing disciplinary issues as needed.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Delegated tasks to administrative support staff to enhance organization and streamline office operations.
- Completed bi-weekly payroll for 20 employees.
- Recommended solutions to challenges and developed strategies to implement change.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Administrator.
- Monitored front areas so that questions could be promptly addressed.
Central Supplies Coordinator
Frasier Meadows Retirement Community
Boulder
07.2004 - 03.2006
- Ordered pharmacy supplies and monitored inventory levels to ensure availability.
- Communicated with patients, families, and nursing team to confirm supply needs and enhance care.
- Maintained flow sheet to track and itemize purchases for accurate record-keeping.
Child Care Provider
Take a Break Daycare
Boulder, CO
07.2002 - 06.2004
- Facilitated play and interactive activities to foster children's creativity and developmental growth.
- Implemented developmentally appropriate discipline strategies to effectively manage behavior and promote a positive environment.
- Communicated regularly with parents to discuss daily activities, highlight positive developments, and address concerns.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent the spreading of germs.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Aurora, CO09-2009
Skills
- Staff scheduling and assignment
- Task assignment
- Workflow enhancement
- Employee training
- Performance evaluation
- Compliance oversight
- Interviewing candidates
- Supply chain management
- Team leadership
- Staff supervision
- Change leadership
- Process enhancement
- Problem solving
- Decision making
- Effective communication
- Conflict resolution
- Employee engagement
Timeline
Operations Supervisor
Children's Hospital Colorado Anschutz Medical Campus
04.2023 - 08.2026
Social Services Coordinator
Frasier Meadows Retirement Community
07.2013 - 03.2023
Administrative Assistant Supervisor
Frasier Meadows Retirement Community
04.2006 - 06.2013
Central Supplies Coordinator
Frasier Meadows Retirement Community
07.2004 - 03.2006
Child Care Provider
Take a Break Daycare
07.2002 - 06.2004
Bachelor of Science - Criminal Justice Administration
University of Phoenix