Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager
Melissa Angus

Melissa Angus

Pontiac,MI

Summary

Experienced Customer Support Manager with a strong track record in account and sales management. Adept at delivering exceptional customer experiences, resolving issues, and driving revenue growth. Committed to collaborative problem-solving and continuous improvement.

Overview

23
23
years of professional experience

Work History

Customer Support Manager

Inspiration-All
Waterford, MI
01.2013 - 06.2023
  • Managed high-volume customer support system, ensuring efficient ticket resolution, achieving 90% customer satisfaction rate
  • Developed and maintained relationships with key strategic accounts, resulting in 25% increase in revenue and market share
  • Educated customers on new products, successfully assisting product launches/rollouts
  • Took ownership of customer issues, acting as internal advocate, consistently achieving resolutions
  • Implemented process improvements that increased customer satisfaction, loyalty, and retention by 20%
  • Monitored and managed cases, leading to 30% reduction in outstanding tickets
  • Utilized data analysis to improve customer experience, resulting in 15% increase in customer retention.

President, Director of Operations

My Jewel Thief, Inc
Detroit, MI
01.2000 - 06.2022
  • Oversaw business growth from 2 to 15 employees, SKU expansion from 20 to over 20,000, achieving a 45x annual revenue growth
  • Designed, optimized warehouses for efficient B2C, D2C, and B2B operations, leading to 40% increase in brand loyalty
  • Developed, executed strategies for eCommerce channel expansion, growing annual sales to $10M
  • Built strong relationships with international suppliers/vendors, ensuring a diverse product range saving 35% annually
  • Implemented quality merchandise sourcing, increasing brand loyalty by 40% and accelerating inventory turnover by 5x.

Education

Journalism, Graphic Design

Columbia College

Skills

  • Strategic Account Management
  • Efficient Ticket Support
  • Microsoft Office & Adobe CS Proficiency
  • CRM and Office Management Software
  • Team Collaboration
  • Consumer Education
  • Self-Motivated and Results-Driven
  • Adaptability to New Technologies
  • Detail-Oriented and Organized
  • Problem-Solving and Prioritization
  • Account management
  • Customer Relations
  • Sales proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Support Manager

Inspiration-All
01.2013 - 06.2023

President, Director of Operations

My Jewel Thief, Inc
01.2000 - 06.2022

Journalism, Graphic Design

Columbia College

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Melissa Angus