RITA DA SILVA
Lutz
Summary
Dynamic Customer Service & OEM Support Representative, adept at managing B2B relationships and driving client retention. Expert in quoting and logistics coordination, I successfully handled over 50 RFQs monthly, ensuring high customer satisfaction and repeat business through strategic account management and effective communication.
Overview
3
3
years of professional experience
Work History
Customer Service & OEM Support Representative
Viti North America LLC
Tampa
08.2022 - 06.2025
- Managed relationships with U.S.-based manufacturers and fastener buyers, providing support for product inquiries, quoting, and technical needs.
- Handled 50+ RFQs/month using Excel and customer portals (e.g., John Deere) to create tailored quotes and manage product availability.
- Conducted regular email and phone outreach to ensure timely support and successfully upsell complementary parts.
- Coordinated international logistics between U.S. clients and Brazilian manufacturers.
- Resolved product and delivery issues, maintaining high customer satisfaction and encouraging repeat business.
Education
High School Diploma -
Escola Estadual Cidade Dos Meninos
Brazil12-2014
Skills
- B2B Sales & Client Retention
- Cold Calling & Prospecting
- Strategic Account Management
- Inventory & Order Management
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- CRM & Customer Portals (eg, John Deere)
- Logistics coordination
- Quoting products
Additional Information
Valid Driver's License, Reliable Transportation, Willing to travel locally (Tampa territory), Comfortable with on-site customer visits, demos, and relationship building
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service & OEM Support Representative
Viti North America LLC
08.2022 - 06.2025
High School Diploma -
Escola Estadual Cidade Dos Meninos
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