Melissa Myles
Sacramento ,CA
Summary
I am determined to secure a position that enables me to apply my exceptional communication skills, and analytical expertise. I thrive in challenging environments and am confident in my ability to drive results and contribute to the success of the organization. I am looking forward to advancing my career while making a significant impact.
Overview
12
12
years of professional experience
Work History
Substance Abuse Counselor
MedMark Treatment Center
08.2022 - Current
- - Facilitate psycho-educational and behavior modification groups using the principles of the “What Works” system.
- - Conduct risk and need assessments and create individual treatment plans for each assigned participant.
- - Establish and maintain relationships with outside referral sources, such as inpatient substance abuse or detox facilities.
- - Maintain accurate clinical documentation, including intake summaries, group notes, discharge summaries, treatment plans, and updates.
- - Identify problem areas that may impact participants' ability to complete treatment.
- - Provide information to inmates or family members about addiction issues and available services and programs.
- - Collaborate and communicate effectively with referring agencies, such as EAP professionals, private practitioners, probation officers, halfway house staff, primary care doctors, and community mental health agencies.
- - Supported aftercare planning for continued recovery after treatment.
Patient Service Representative
S-Wellness Clinic
03.2016 - 05.2021
- - Managed the front desk operations by greeting patients and visitors, checking them in, and directing them to the appropriate departments or waiting areas.
- - Acted as a liaison between doctors and staff regarding patient arrivals and emergencies.
- - Gathered, verified, and entered essential information into the relevant electronic health record (EHR) systems during registration, including demographics, medical histories, and insurance details.
- - Scheduled consultations and notified patients of any cancellations or changes.
- - Addressed concerns and handled requests from individuals experiencing a variety of physical and psychological conditions.
- - Escalated complex issues to senior management when necessary for timely resolution.
- - Assisted with insurance-related matters, explained invoice procedures, and guided patients in understanding their obligations.
- - Organized, stored, and ensured that updated records were easily accessible to authorized personnel.
- - Followed HIPAA regulations, as well as safety and security compliance laws, to maintain overall confidentiality.
Caregiver
IHSS Adult Services Program
07.2013 - 12.2015
- - Accompanied clients to doctor appointments.
- - Provided reminders for clients to take their medications.
- - Offered transportation services.
- - Delivered companionship to clients.
- - Prepared meals based on clients' dietary needs.
- - Provided various personal caregiving services according to an established care plan.
- - Assisted residents with daily activities, including bathing, dressing, toileting, and transporting them to and from meals and activities, under the supervision of a Charge Nurse.
- - Completed daily housekeeping and laundry duties as assigned for each resident.
- - Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
High School Diploma -
Thomas Edison High School
Stockton, CA06-2013
Skills
- Case management
- Clinical documentation
- Client confidentiality
- Relapse prevention
- Crisis intervention
- Motivational interviewing
- Boundary setting
- Communication
- Problem-solving
- Leadership
- Creativity
- Time management
- Organization
- Teamwork
- Medical Terminology
Counselor Of The Year Award 2024
Recognizing the outstanding dedication and impact in supporting our patients on the path of substance recovery
Timeline
Substance Abuse Counselor
MedMark Treatment Center
08.2022 - Current
Patient Service Representative
S-Wellness Clinic
03.2016 - 05.2021
Caregiver
IHSS Adult Services Program
07.2013 - 12.2015
High School Diploma -
Thomas Edison High School
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