Resourceful and adaptable professional with a diverse background in customer service and technical support. Recognized for strong communication skills and effective complaint resolution, ready to enhance service quality and foster customer loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
AutoZone
Converse, Texas
07.2016 - Current
Provided informed assistance on automotive products, ensuring customer inquiries were addressed efficiently.
Resolved customer complaints through effective problem-solving and communication strategies.
Trained new staff on customer service protocols to enhance service quality.
Managed inventory by organizing stock and ensuring product availability for customers.
Supported promotional events by engaging with customers and providing accurate product information.
Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Developed strong customer relationships, fostering repeat business through excellent service.
Maintained composure during high-pressure situations, effectively diffusing tense interactions.
12v Tech and Installer
Industrial Communications
San Antonio, Texas
07.2023 - 07.2025
Diagnosed equipment issues using multimeters, oscilloscopes, and signal generators.
Performed troubleshooting and repairs in compliance with manufacturer specifications.
Reviewed technical manuals to ensure adherence to operation and maintenance standards.
Utilized hand tools for cable splicing and effective equipment repair.
Replaced defective components to restore equipment functionality.
Participated in training sessions to enhance technical expertise on necessary equipment.
Documented work completed through work orders, repair logs, and maintenance plans.
Completed appointments punctually to deliver high-quality service.
Palletizer Operator
HEB Warehouse
San Antonio, Texas
03.2015 - 07.2016
Accurately stacked boxes onto pallets based on customer orders for efficient processing.
Operated palletizing equipment to stack and wrap finished products securely.
Wrapped each loaded pallet using stretch film wrappers and shrink-wrapping machines.
Verified accuracy of packed goods before transferring along production line.
Identified and removed defective products from production line to maintain quality.
Monitored conveyor belts for jams or clogs during palletizing operations.
Performed daily maintenance on palletizer, including lubrication of moving parts.
Utilized single and double riding pallet jacks to transport pallets within warehouse.