Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Melissa Arellano

20826 Twila Springs Dr, Houston,TX

Summary

Resourceful and adaptable professional with a diverse background in customer service and technical support. Recognized for strong communication skills and effective complaint resolution, ready to enhance service quality and foster customer loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

AutoZone
Converse, Texas
07.2016 - Current
  • Provided informed assistance on automotive products, ensuring customer inquiries were addressed efficiently.
  • Resolved customer complaints through effective problem-solving and communication strategies.
  • Trained new staff on customer service protocols to enhance service quality.
  • Managed inventory by organizing stock and ensuring product availability for customers.
  • Supported promotional events by engaging with customers and providing accurate product information.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Developed strong customer relationships, fostering repeat business through excellent service.
  • Maintained composure during high-pressure situations, effectively diffusing tense interactions.

12v Tech and Installer

Industrial Communications
San Antonio, Texas
07.2023 - 07.2025
  • Diagnosed equipment issues using multimeters, oscilloscopes, and signal generators.
  • Performed troubleshooting and repairs in compliance with manufacturer specifications.
  • Reviewed technical manuals to ensure adherence to operation and maintenance standards.
  • Utilized hand tools for cable splicing and effective equipment repair.
  • Replaced defective components to restore equipment functionality.
  • Participated in training sessions to enhance technical expertise on necessary equipment.
  • Documented work completed through work orders, repair logs, and maintenance plans.
  • Completed appointments punctually to deliver high-quality service.

Palletizer Operator

HEB Warehouse
San Antonio, Texas
03.2015 - 07.2016
  • Accurately stacked boxes onto pallets based on customer orders for efficient processing.
  • Operated palletizing equipment to stack and wrap finished products securely.
  • Wrapped each loaded pallet using stretch film wrappers and shrink-wrapping machines.
  • Verified accuracy of packed goods before transferring along production line.
  • Identified and removed defective products from production line to maintain quality.
  • Monitored conveyor belts for jams or clogs during palletizing operations.
  • Performed daily maintenance on palletizer, including lubrication of moving parts.
  • Utilized single and double riding pallet jacks to transport pallets within warehouse.

Education

Automotive Certification - Automotives

Southern Careers Institute
TX
05-2022

High School Diploma -

Carrizo Springs High School
Carrizo Springs, TX
05-2003

Skills

  • Customer service excellence
  • Communication skills
  • Time management
  • Adaptability
  • Inbound and outbound calling
  • Product expertise
  • Issue resolution strategies
  • Technical support
  • Inventory oversight
  • Team leadership

Languages

Spanish
Professional
English
Native/ Bilingual

References

References available upon request.

Timeline

12v Tech and Installer

Industrial Communications
07.2023 - 07.2025

Customer Service Representative

AutoZone
07.2016 - Current

Palletizer Operator

HEB Warehouse
03.2015 - 07.2016

Automotive Certification - Automotives

Southern Careers Institute

High School Diploma -

Carrizo Springs High School
Melissa Arellano
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