Open To Work
JEANNA OCHOA
El Paso,USA
Work Preference
Summary
Motivated Customer Service Specialist thriving in high-pressure environments. Built strong customer relationships and resolved concerns promptly through effective communication and teamwork. Focused on enhancing service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Waitress
Great American Steak House
El Paso, TX
04.2025 - Current
- Managed multiple tables efficiently during peak dining hours.
- Provided attentive service to customers in a fast-paced dining environment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted with menu recommendations based on customer preferences and specials.
- Checked back with customers throughout meal service to ensure satisfaction.
- Refilled customer beverages promptly to enhance service.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared checks accurately and processed payments promptly.
- Cleared and reset tables to maintain dining flow.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Answered questions about menu items, ingredients, and pricing.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Demonstrated knowledge of wine selection, pairings, vintages.
Cashier/Cooking Assistant
Wingstop
El Paso, USA
02.2023 - Current
Team Member
Tommy express
El Paso, Texas
09.2023 - 03.2025
- Delivered exceptional customer service during peak washing periods, enhancing customer experience.
- Resolved customer inquiries and concerns promptly and professionally.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Greeted customers and explained car wash options thoroughly.
- Addressed customer inquiries and concerns promptly, ensuring positive resolutions.
- Inspected vehicles post-wash to confirm customer satisfaction and quality assurance.
- Operated specialized car wash machinery and tools efficiently.
- Maintained cleanliness and organization of work areas and equipment.
- Streamlined supply organization to enhance efficiency during car wash sessions needed for each job including soap, water hoses, brushes, rags.
- Inspected completed cars to confirm cleanliness and customer satisfaction after completion of the car wash process to ensure satisfaction of customers.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
Customer Service Associate
Walmart
El Paso, USA
09.2022 - 02.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer inquiries and provided accurate store information to enhance shopping experience.
- Answered customer questions and provided store information.
- Delivered prompt, friendly service for routine questions and effectively addressed service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Sold tobacco products, lottery tickets while following the rules and regulations involving the texas id.
- Strengthened customer relationships through friendly, knowledgeable communication and support for service goals.
Team Leader
Whatabuger
El Paso, USA
09.2020 - 06.2022
- Led training and support initiatives to motivate team members and align efforts toward objectives.
- Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
- Prepared and cooked a variety of foods, including meats and potatoes, using grilling and deep frying techniques.
- Monitored work areas, serving lines, and eating areas to ensure compliance with safe food preparation and service standards.
- Led training sessions to support team members and enhance motivation.
- Identified needs of customers promptly and efficiently.
- Addressed customer needs promptly and efficiently to enhance service experience.
Education
High School Diploma -
Chapin High School
El Paso, TXSkills
- Customer Service
- POS operation
- Payment Processing
- Safe Food Handling
- Food Safety Compliance
- Quality Control
- Menu Innovation
- Team Supervision
- Team collaboration
- Time management
- Flexible and Adaptable
- Detail orientation
- Problem solving
- Customer Engagement
- Customer Communication
- Communication skills
Timeline
Waitress
Great American Steak House
04.2025 - Current
Team Member
Tommy express
09.2023 - 03.2025
Cashier/Cooking Assistant
Wingstop
02.2023 - Current
Customer Service Associate
Walmart
09.2022 - 02.2023
Team Leader
Whatabuger
09.2020 - 06.2022
High School Diploma -
Chapin High School