MELISSA ARLIN
Oakdale,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Group Fitness Instructor
Getfit Oakdale
10.2022 - Current
- Cultivate a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Lead weekly classes for up to 40 individuals with consistent participation and positive feedback.
- Demonstrate modified routines with regressions and progressions to meet diverse fitness levels.
- Promote overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
- Advocate the importance of proper nutrition and hydration in conjunction with a well-rounded exercise regimen, helping clients achieve lasting results.
- Create structured and innovative fitness programs to be executed in small to large group atmospheres.
Server
Hucklberry's
06.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Cindy's Restaurant
11.2020 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Improved dining experience by providing prompt, attentive service to guests.
Server/ Manager
Perko's Cafe & Grill
08.2006 - 06.2018
- Create employee schedules
- Process end of day paperwork, bank deposits
- Open and close restaurant
- Conduct interviews
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Administrative Services Coordinator
BRC Design Associates
06.2009 - 07.2011
- Provided comprehensive support to management staff, ensuring smooth day-to-day operations and optimal use of resources.
- Oversaw inventory management tasks, maintaining adequate supplies to support daily operations without unnecessary expense or waste.
- Maintained accurate records of office expenses, assisting the finance department with budget tracking and cost control measures.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in improved office productivity.
Education
High School Diploma - General Education
Liberty High School
Lodi, CA05-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Document preparation
- Expense tracking
- Staff training and development
- Team leadership
- Time management
Certification
- Certified Personal Trainer (CPT) - American Council on Exercise (ACE)
Timeline
Group Fitness Instructor
Getfit Oakdale
10.2022 - Current
Server
Cindy's Restaurant
11.2020 - 02.2022
Server
Hucklberry's
06.2018 - Current
Administrative Services Coordinator
BRC Design Associates
06.2009 - 07.2011
Server/ Manager
Perko's Cafe & Grill
08.2006 - 06.2018
High School Diploma - General Education
Liberty High School
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