Melissa Arteaga
Houston
Summary
Skilled clerk with a proven track record in database entry, document management, and prioritization. Successfully organized student records and coordinated meetings, ensuring efficient operations and high-quality service.
Overview
11
11
years of professional experience
Work History
Sems Clerk
Alief ISD-Sneed Elementary
Houston, TX
08.2021 - Current
- Organized and maintained student records, ensuring accuracy and confidentiality.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings such as ARDS and Staffings
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Implemented filing systems to enhance document retrieval processes.
Front Desk Receptionist
Alief ISD-Sneed Elementary
Houston, TX
08.2019 - 05.2021
- Managed front desk operations, ensuring efficient visitor check-in and communication flow.
- Provided exceptional customer service to students, parents, and staff by addressing inquiries promptly.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist Clinic
Central Care Community Health Center
Houston, TX
01.2015 - 03.2019
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated appointment scheduling for medical staff and patients, optimizing daily workflow.
- Implemented patient intake procedures, improving data accuracy and reducing processing time.
- Trained new reception staff on protocols and software systems, enhancing team efficiency.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Elisk High School
Houston, TX05.2012
Skills
- Telephone etiquette
- Customer satisfaction
- Database entry
- Prioritization
- Document management
- Schedule and calendar management
- Calendar management
- Multitasking Abilities
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Sems Clerk
Alief ISD-Sneed Elementary
08.2021 - Current
Front Desk Receptionist
Alief ISD-Sneed Elementary
08.2019 - 05.2021
Front Desk Receptionist Clinic
Central Care Community Health Center
01.2015 - 03.2019
High School Diploma -
Elisk High School