Melissa Arzate
Fort Stockton
Summary
Dynamic professional with extensive experience at H&R Block, excelling in customer service and appointment scheduling. Proven ability to manage multi-line phone systems and generate insightful reports. Adept at effective communication and maintaining professionalism, consistently enhancing client satisfaction and operational efficiency. Committed to fostering positive interactions and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
H&r Block
Fort Stockton
08.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Greeted visitors to provide information and direct to appropriate personnel.
- Responded to customer inquiries via phone, email, and in person.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Handled sensitive information in a confidential manner.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Paraprofessional
Fort Stockton Independent School District
Fort Stockton
09.2019 - 10.2022
- Facilitated small group learning sessions to reinforce lesson objectives.
- Supervised small groups of students during instruction time.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Supervised students during non-instructional times, including lunch and recess.
- Implemented behavior management plans to maintain a positive learning environment.
Substitute Teacher
Fort Stockton Independent School District
Fort Stockton
09.2016 - 08.2019
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Explained assignments and relayed information from lead teacher.
- Monitored student progress throughout the day.
- Provided classroom instruction outlined in teacher's lesson plans.
- Maintained classroom order and enforced school and class rules.
Education
GED -
Midland College
Midland, Texas, TX05-2012
Skills
- Multi-line phone system
- Appointment scheduling
- Customer service
- Data entry
- Report generation
- Database management
- Effective communication
- Professionalism
- Filing and sorting
- Cash handling
- Call forwarding
Languages
Spanish
Professional
Timeline
Front Desk Receptionist
H&r Block
08.2024 - Current
Paraprofessional
Fort Stockton Independent School District
09.2019 - 10.2022
Substitute Teacher
Fort Stockton Independent School District
09.2016 - 08.2019
GED -
Midland College
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