Courtney Whatley
Birmingham
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Alabama Anesthesiology and Pain
Jacksonville
06.2023 - 06.2025
- Assisted patients with checking in and checking out.
- Answered incoming calls and contacted patients regarding scheduling a new or their follow up appointments.
- Updated patients demographics and information.
- Verified insurance prior to patients appointments.
- Obtained prior authorizations for treatments.
- Collected copays and set up payment arrangements for treatment costs.
- Process referrals from patients referring providers.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Call Center Representative
Evicore
01.2021 - 06.2023
- Verified patient insurance coverage, including eligibility, benefits and authorizations
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Maintained files for referral and insurance information, entering referrals into system.
- Assisted providers with pending claims.
- Processed referrals from providers.
- Assisted customers with issues regarding their insurance, authorizations or claims.
- Educate patients on their coverage and benefits.
Education
Bachelor of Science Degree - Forensic Investigation
Jacksonville State University
Jacksonville, AL05.2024
High School -
Pinson Valley High School
Pinson, AL05.2020
Skills
- Microsoft Office
- CPR Certified
- Customer Service Specialist
- Insurance Verification
- Authorizations
- Referrals
- Claims
- Patient scheduling
- Billing
- Data entry
- Referral processing
- Payment collection
- Administrative support
- Customer service
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Multi-line phone system
- Health information management
- Clerical support
- Front office management
- Phone etiquette
Awards
- Academic and Merit Scholarship recipient
- National Honor Society
- Phi ETA Sigma 2020-2021
- Phi ETA Sigma 2022-2023
- Dean’s List Fall through Spring semesters 2020 - 2023 consecutively (including 2 summer semesters)
- Presidents List Spring Semester 2024
Volunteer Experience
Ascendent Consultant Group, Community Advocate, 75, Dedicated over 75 hours serving citizens as a change maker and community advocate all while driving awareness and change to develop urban communities., Clean our Streets - Neighborhood clean up initiative serving communities by picking up trash and recycling items., School is Back drive for the youth in the community - School supply drive dedicated to youth in the Greater Birmingham and surrounding areas., Annual Feed the Homeless drive - Prepared meals and hope bags and assisted with providing hygiene care, haircuts etc., to those less fortunate.
Timeline
Front Desk Receptionist
Alabama Anesthesiology and Pain
06.2023 - 06.2025
Call Center Representative
Evicore
01.2021 - 06.2023
Bachelor of Science Degree - Forensic Investigation
Jacksonville State University
High School -
Pinson Valley High School