Open To Work
Melissa Averitt
Pensacola
Work Preference
Summary
Dedicated General Worker with strong skills in manual labor and equipment operation. Maintains organized workspaces while prioritizing safety and efficiency. Contributes effectively to team goals through strong communication and interpersonal skills. Committed to continuous improvement and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
baker
Crumbles Cookies
Midland
08.2024 - 10.2024
- Operated ovens and other equipment to bake products according to established recipes.
- Prepared various cookie doughs according to company recipes and standards.
- Operated baking equipment to achieve consistent cookie quality and texture.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Maintained cleanliness of workstations while adhering to food safety guidelines.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Coordinated with other bakers to complete tasks efficiently within set deadlines, contributing to smooth operations.
- Packaged finished cookies for customer orders and displays to ensure quality presentation.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Engaged with customers to provide product recommendations and address inquiries, enhancing their experience, providing product recommendations and answering questions.
Receptionist
angel air and heating
Midland
09.2023 - 09.2024
- Greeted visitors at reception and directed them to their destinations.
- Greeted and assisted customers in a friendly and professional manner.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled appointments for service calls and technician visits.
- Organized filing system for customer records and service documents to ensure easy access and retrieval.
- Updated and recorded customer or client information to maintain accounts.
- Processed customer inquiries via email and provided timely responses.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated office supplies inventory management, anticipating needs and reordering supplies to prevent shortages.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Collaborated with team members to ensure smooth daily operations.
- Assisted office staff with various administrative tasks throughout the day.
- Sorted incoming mail and directed to correct personnel each day.
- Provided administrative support to team members by efficiently managing document organization and facilitating daily tasks.
Games Attendant
Main Event Sports Bar & Grill
Houston
11.2022 - 08.2023
- Operated arcade machines and ensured proper functionality for customer enjoyment.
- Assisted guests with game selections and provided guidance on rules.
- Engaged customers to foster a welcoming atmosphere, enhancing their gaming experience.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Mentored junior staff, providing guidance on best practices and professional development.
- Resolved conflicts between team members in a professional manner.
- Resolved customer inquiries and concerns promptly to enhance guest satisfaction.
- Handled customer requests and complaints quickly to improve overall service.
- Collaborated with team members to maintain a smooth operational flow in the venue.
- Monitored game areas for cleanliness and organized equipment.
- Maintained inventory of game supplies and reported shortages to management effectively.
- Recommended games to guests based on age and skill level, increasing game participation.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Restocked prizes and updated supply quantities in system, reporting to management on changes.
- Monitored game area for safety and reported concerns to professionals for immediate assistance.
- Reported equipment failures and games no longer in service to professionals.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Performed minor repairs on arcade machines as needed.
- Greeted guests and provided assistance with game instructions.
- Oversaw inventory levels of game supplies to ensure availability of supplies including tokens, tickets, change cards.
- Verified that no one was using counterfeit coins or tokens in the arcade area.
- Ensured compliance with local health codes and regulations pertaining to food handling.
- Monitored the redemption counter to ensure proper ticket distribution.
- Maintained a clean and safe environment, ensuring all safety regulations were followed.
- Interacted with guests to encourage play and explained rules of each game.
- Organized employee training sessions as needed to enhance job knowledge.
- Ensured compliance with applicable laws, regulations, policies, and standards related to the work performed by the team.
- Served as a resource for questions or concerns from staff members related to their duties.
- Participated in strategic planning meetings regarding long-term objectives for the department.
- Provided timely coaching and mentoring to ensure successful completion of tasks.
- Actively participated in meetings to provide input on key decisions affecting the team's workflows.
- Responded to customer questions regarding products, prices and availability.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Cashier
Desseret Industries
Houston
05.2021 - 08.2022
- Operated cash register and processed customer transactions efficiently.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Monitored and balanced cash drawer throughout shift, ensuring accurate financial transactions.
- Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
- Assisted customers in selecting products and answering inquiries.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new cashiers on register procedures and customer service practices.
- Ensured cleanliness and organization of checkout area for optimal experience.
- Coordinated with team members to streamline store operations and improve overall service delivery.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Restocked shelves to maintain product availability.
- Completed tasks to support store operations.
Education
High School Diploma -
Southwest Texas High School
San Marcos, TX08-2018
Skills
- Oven operation
- Recipe preparation
- Baking operations
- Cake decorating
- Food safety compliance
- Food safety practices
- Food production standards
- Quality control
- Baking schedule management
- Batch tracking
- Recipe documentation
- Kitchen teamwork
- Equipment maintenance
- Time management
- Problem solving
- Training and mentoring
- Baking mentorship
- Customer relationship management
- Payment processing
- Inventory management
- Age verification
- Creativity in baking
- Effective communication
- Team building
- Workplace harmony
- Quick decision making
- Strong work ethic
- Patience and empathy
- Leadership qualities
- Baking technique training
Timeline
baker
Crumbles Cookies
08.2024 - 10.2024
Receptionist
angel air and heating
09.2023 - 09.2024
Games Attendant
Main Event Sports Bar & Grill
11.2022 - 08.2023
Cashier
Desseret Industries
05.2021 - 08.2022
High School Diploma -
Southwest Texas High School