Melissa Avila Flores

Promoted to Customer Assistance in November 2023, addressing customer balances and facilitating account clearances.

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously..
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Completed daily side work and opening and closing duties without fail.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Set positive example for team members by providing high-quality, efficient service.