Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Babin

Midlothian,VA

Summary

Dynamic Account Manager, skilled in client relationship management and strategic problem analysis. Proven track record of enhancing operational efficiency and exceeding client expectations through tailored solutions and exceptional communication.

Overview

11
11
years of professional experience

Work History

Global Account Manager

AVI-SPL
09.2020 - Current
  • Established trust-based relationships with the company's top clients by understanding their specific needs, leading to repeat business and fostering a long-term partnership.
  • Championed a customer-centric approach within the team, fostering a culture of responsiveness and proactive problem-solving.
  • Managed complex projects across multiple regions, ensuring timely delivery and exceeding client expectations.

Key Account Specialist

AVI-SPL
10.2017 - 09.2020
  • Collaborated with cross-functional teams to develop tailored solutions that met the unique needs of each key account.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Customer Support Representative

Whitlock
12.2014 - 10.2017
  • Provided exceptional support to outside sales representatives, enabling them to focus on generating new business opportunities.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Corporate Receptionist

Whitlock
05.2014 - 12.2014
  • Enhanced company image by providing quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problem-solving.

Education

Bachelor of Arts - Studio Arts, Photography & Film

Christopher Newport University
Newport News, VA

Skills

  • Result-oriented problem solver
  • Effective organizational skills
  • Collaborative team management
  • Adaptability and flexibility

Timeline

Global Account Manager

AVI-SPL
09.2020 - Current

Key Account Specialist

AVI-SPL
10.2017 - 09.2020

Customer Support Representative

Whitlock
12.2014 - 10.2017

Corporate Receptionist

Whitlock
05.2014 - 12.2014

Bachelor of Arts - Studio Arts, Photography & Film

Christopher Newport University

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