Melissa Bagnoli
Jacksonville,FL
Summary
Dynamic Administrative Coordinator with a proven track record at Bagnoli and Salah Partnership/F.C.C.I., excelling in detail-oriented data entry and effective time management. Enhanced client relationships through exceptional communication and reduced wait times, ensuring efficient operations and compliance with HIPAA regulations. Adept at multitasking and maintaining organized documentation for optimal service delivery.
Overview
26
26
years of professional experience
Work History
Administrative Coordinator
Bagnoli and Salah Partnership/F.C.C.I.
07.1999 - Current
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed, delivering exceptional service to clients.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Remain HIPPA compliant while dealing with patient records and information, ensuring privacy and confidentiality.
- Organized, maintained and updated information in computer databases.
- Posting charges, payments and adjustments to patient's accounts to ensure proper billing and balance collection.
CPSR
Roger Road Insurance
01.2001 - 11.2008
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Processed applications, payments, corrections, endorsements and cancellations
- Developed productive working relationships with vendors and clients
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FLGED -
Terry Parker High School
JacksonvilleSkills
- Detail-Oriented Work
- Data entry
- Time management
- Document Management
- Inbound Call Management
- Documentation and recordkeeping
- Data collection
- Multitasking and organization
Timeline
CPSR
Roger Road Insurance
01.2001 - 11.2008
Administrative Coordinator
Bagnoli and Salah Partnership/F.C.C.I.
07.1999 - Current
Associate of Arts -
Florida State College At Jacksonville
GED -
Terry Parker High School
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