Melissa Bailey
Bloomingburg,NY
Summary
Accomplished operations and business management professional with expertise in inventory management, logistics, recruitment, and team leadership. Proven ability to streamline processes, improve operational efficiency, and drive revenue growth in both retail and e-commerce environments. Skilled in customer experience management, financial reporting, and compliance, with a consistent record of enhancing employee performance, and delivering measurable business results.
Overview
13
13
years of professional experience
Work History
Owner / Operator
Buzzzkill, LLC.
05.2009 - 09.2016
- Established and managed profitable online retail business, overseeing operations from product sourcing to delivery.
- Optimized inventory management, pricing strategy, and product listings to enhance sales visibility.
- Maintained 99% on-time fulfillment rate through effective packaging and shipping of daily orders.
- Ensured compliance with quarterly tax filings, bookkeeping, and expense tracking for accurate financial reporting.
- Drove sales revenue growth by 20% year-over-year through competitive pricing and promotional strategies.
Retail Sales Manager
NY Mattress Factory
06.2005 - 04.2008
- Streamlined daily operations for three retail locations, enhancing productivity by 15%.
- Managed full-cycle recruitment by interviewing, hiring, onboarding, and training employees to improve team performance and retention.
- Coordinated delivery logistics to optimize driver efficiency.
- Oversaw inventory management and maintained stockroom organization for improved accessibility and operational efficiency.
- Implemented showroom merchandising strategies to enhance product visibility and customer engagement.
- Exceeded monthly sales targets through consultative selling and upselling techniques.
Restaurant Manager
Neptune Diner
04.2003 - 06.2005
- Directed daily front- and back-of-house operations for a high-volume, fast-paced diner, ensuring smooth service and consistent quality.
- Supervised, trained, and motivated a team of 15 staff members, fostering a positive work environment, and reducing turnover.
- Implemented customer service standards that increased repeat patronage, and improved online review ratings.
- Resolved customer and employee concerns with professionalism.
- Oversaw compliance with health, safety, and sanitation regulations, achieving consistently high inspection scores.
Education
B.S. - Criminal Justice
Marist College
Poughkeepsie, NY05.2006
A.S. - Police Science
Orange County Community College
Middletown, NY05-2003
Skills
- Operations management
- Customer experience management
- Inventory management & control
- E-commerce & retail sales
- Recruitment & onboarding
- Data analysis
- Logistics & order fulfillment
- Team leadership & training
- Financial reporting & compliance
Timeline
Owner / Operator
Buzzzkill, LLC.
05.2009 - 09.2016
Retail Sales Manager
NY Mattress Factory
06.2005 - 04.2008
Restaurant Manager
Neptune Diner
04.2003 - 06.2005
B.S. - Criminal Justice
Marist College
A.S. - Police Science
Orange County Community College
Similar Profiles
Ida BeachyIda Beachy
Office Manager/Head Bookkeeper at Sunnybrook Excavating LLC, RHL Logistics LLC, Denny's Trucking LLCOffice Manager/Head Bookkeeper at Sunnybrook Excavating LLC, RHL Logistics LLC, Denny's Trucking LLC
Kimberlie PriserKimberlie Priser
Senior Loan Processor at Acrisure Mortgage, LLC Fka FBC Mortgage, LLCSenior Loan Processor at Acrisure Mortgage, LLC Fka FBC Mortgage, LLC
CHAZ WOODCHAZ WOOD
Owner/Project Manager at Residential Recovery LLC/Holistic Homes LLCOwner/Project Manager at Residential Recovery LLC/Holistic Homes LLC
Joshua DYmondJoshua DYmond
Division l Track & Field Athlete at College of the Holy CrossDivision l Track & Field Athlete at College of the Holy Cross
Matthew GutierrezMatthew Gutierrez
Level 2 Electric Meter Technician at Grid One Solutions Inc.Level 2 Electric Meter Technician at Grid One Solutions Inc.