Melissa Baker
Carthage
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Experience in ICD-9/10, CPT, HCPCS, APCs, Medical Terminology, and Anatomy and Physiology. Proven ability to maintain high QA scores while ensuring compliance with HIPAA standards. Skilled in ICD-10 coding and data entry, demonstrating exceptional attention to detail and effective communication in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Cognizant Technology Solutions
07.2023 - 03.2025
- Transcribed and analyzed patient-doctor interactions, ensuring accurate documentation in medical charts and integrating essential laboratory data for comprehensive care.
- Pulling Labs or other documentation asked into notes.
- Meticulously process audio recordings, translating complex medical dialogues into precise, actionable notes while adhering to strict confidentiality protocols.
- Maintained QA scores, RTF, and TAT.
Medical Transcriptionist
Nuance Communications
04.2020 - 07.2023
- Proficient in transcribing audio recordings of medical dictation into patient records accurately and quickly.
- Built and maintained knowledge of human anatomy and physiology and medical terminology.
- Prioritized and handled stat dictation and diagnostic studies from several physicians.
- Pulling Labs or other documentation asked into notes.
- Adept at proofreading transcripts for errors before finalizing them.
- Familiarity with specialized software used by medical professionals such as EMRs.
- Returned dictated reports in printed form for physicians' review, signature, and corrections.
Medical Assistant/Phlebotomist
St Joseph’s Cardiology
Watertown
05.2018 - 04.2020
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, and height and weight measurements. Accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.
- Performed EKG testing under the direction of a cardiologist or other specialist.
Medical Assistant/Phlebotomist
Pulmonology Associates of NNY
Watertown
03.2016 - 05.2018
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room before patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, and current medications or treatments they are undergoing.
- Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Educated patients about their conditions and treatments.
Medical Assistant
Family Medicine
Watertown
08.2012 - 03.2016
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, and height and weight measurements. Accurately reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring the cleanliness of the room before patient arrival.
- Assisted with Dermatology procedures.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Scheduled appointments and maintained patient records.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Assisted physicians and nursing personnel with injections. Phlebotomy, and other patient care procedures.
- Provided patient education and post-visit care instructions.
Education
Medical Billing and Coding Diploma -
Bryant & Stratton College
Buffalo08.2025
Medical Assistant/ Phlebotomy Diploma -
Jefferson Community College
Watertown, NY06.2014
High School Diploma -
Copenhagen Central School
Copenhagen, NY06.2012
Skills
- Data Entry
- Outpatient/Professional Medical Coding
- ICD-10-CM/PCS
- CPT and HCPCS Level II Coding
- Health Information Technology
- Medical Documentation
- Medicare/Medicaid (CMS)
- Medical Terminology
- HIPAA
- Attention to Detail
- Medical Records
- Review/Abstract Medical Documentation
- Apply Accurate Medical Codes
- Anatomy and Physiology
- Reimbursement Methodologies
- Laboratory
- Medical Transcription
- Communication
- Microsoft Office
- Policy & Procedures
- Patient documentation
- Effective communication
- Time management
- Attention to detail
Certification
- Medical Assistant
- Phlebotomy Technician
Timeline
Senior Process Executive
Cognizant Technology Solutions
07.2023 - 03.2025
Medical Transcriptionist
Nuance Communications
04.2020 - 07.2023
Medical Assistant/Phlebotomist
St Joseph’s Cardiology
05.2018 - 04.2020
Medical Assistant/Phlebotomist
Pulmonology Associates of NNY
03.2016 - 05.2018
Medical Assistant
Family Medicine
08.2012 - 03.2016
Medical Billing and Coding Diploma -
Bryant & Stratton College
Medical Assistant/ Phlebotomy Diploma -
Jefferson Community College
High School Diploma -
Copenhagen Central School