Melissa Barker
Atlanta,Georgia
Summary
Creative Business Owner with exceptional background spent in consumer industries. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
14
14
years of professional experience
Work History
Business Owner/Operator
Total Balance Chiropractic
04.2021 - Current
- Primary doctor of mobile chiropractic bubsiness
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Franchise Partner
$20 Chiropractic
01.2019 - 07.2020
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Quality Assurance Engineer
Golden State Foods Conyers Ga
08.2016 - 12.2019
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Demonstrated new product features and functionality to clients, managers and team members.
Customer Service Specialist
Masadabakery
05.2013 - 06.2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Data Scientist Intern
Coca Cola Bottling
04.2009 - 03.2013
- Applied statistical and algebraic techniques to interpret key points from gathered data.
- Collaborated with internal stakeholders, identifying and gathering analytical requirements for customer, product and projects needs.
- Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting growth and profitability across product and service offerings.
- Spearheaded customer education initiatives, facilitating cross-functional team and executing initiatives such as e-service boost, e-service usability testing and website enhancement.
- Created data visualization graphics, translating complex data sets into comprehensive visual representations.
- Presented data science findings to peers, illustrating progress made during various tasks.
Education
Doctor of Chiropractic - Chiropractic
Sherman College of Chiropractic
Boiling Springs, SC12.2009
Master of Science - Foods, Nutrition, And Wellness Studies
Ohio University
Athens, OH05.2005
Bachelor of Science - Biology
Tuskegee University
Tuskegee, AL05.2002
Skills
- Video Streaming
- Personnel Management
- Business Planning and Strategy
- Microsoft Office 365
- Business-to-Business Sales
- Approachable and Outgoing
- People and Culture
- Articulate Communication
- Effective Communicator and Public Speaker
- Customer Needs Assessments
- Management Team Leadership
- Departmental Coordination
Timeline
Business Owner/Operator
Total Balance Chiropractic
04.2021 - Current
Franchise Partner
$20 Chiropractic
01.2019 - 07.2020
Quality Assurance Engineer
Golden State Foods Conyers Ga
08.2016 - 12.2019
Customer Service Specialist
Masadabakery
05.2013 - 06.2016
Data Scientist Intern
Coca Cola Bottling
04.2009 - 03.2013
Doctor of Chiropractic - Chiropractic
Sherman College of Chiropractic
Master of Science - Foods, Nutrition, And Wellness Studies
Ohio University
Bachelor of Science - Biology
Tuskegee University
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