TENIKA THOMAS-COOLEY
Winston,GA
Summary
Creative Business Owner with exceptional background spent in The financial industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Business Owner/Operator
FIRST ACCEPTANCE AND COMPANY
02.2010 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Monitored staff performance, providing final-say assessment over inquiries.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained new employees on proper protocols and customer service standards.
Administration Assistant
GIFTED HANDS LLC
04.2015 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
No Degree - FDA AND PRESCRIPTION DRUG DEVELOPMENT AND APPROVAL
Harvard University
Cambridge, MA04.2027
Skills
- Sales Tactics
- Voice Over IP
- Business Correspondence
- Strategic Marketing
- Business Planning and Strategy
- Video Streaming
- Microsoft Office 365
- Personnel Management
- Financial Reporting
- Microsoft Word
- Critical Thinking
- Online Chat
- Strong Telephone Etiquette
Timeline
Administration Assistant
GIFTED HANDS LLC
04.2015 - 01.2020
Business Owner/Operator
FIRST ACCEPTANCE AND COMPANY
02.2010 - Current
No Degree - FDA AND PRESCRIPTION DRUG DEVELOPMENT AND APPROVAL
Harvard University
Similar Profiles
Falana PennFalana Penn
Total Loss Claims Adjuster at Acceptance Insurance CompanyTotal Loss Claims Adjuster at Acceptance Insurance Company
Genesis BandomoGenesis Bandomo
Sales Agent at Acceptance Insurance CompanySales Agent at Acceptance Insurance Company
Isamar ToledoIsamar Toledo
District Sales Manager at Acceptance Insurance CompanyDistrict Sales Manager at Acceptance Insurance Company
HUNTER TOOLEHUNTER TOOLE
Fabrication Welder at YMMCFabrication Welder at YMMC
Curtis MorrowCurtis Morrow
District Rental Manager at MHC Trcuk LeasingDistrict Rental Manager at MHC Trcuk Leasing