Patrick Olsen
Pensacola,FL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in [Product or Service] to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
18
18
years of professional experience
Work History
Business Owner/Operator
4 Points LLC
Cheyenne, WY
04.2022 - 11.2023
- Developed and implemented business strategies to increase profitability and market share.
- Created marketing plans and campaigns to promote products and services to potential customers.
- Supervised staff, managed payroll and ensured compliance with labor regulations.
- Analyzed financial data, identified trends, and developed forecasts for future growth.
- Negotiated contracts with vendors and suppliers to reduce operating costs.
- Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
- Established relationships with banks and other funding sources to secure financing for operations.
Managing Partner
South and Broad LLC
Pensacola, FL
07.2020 - 09.2022
- Managed daily operations including staff management and client relations.
- Performed quality control checks on deliverables before they were sent out.
- Drafted proposals outlining project objectives, timelines, costs.
- Reviewed daily and overall financials to ensure profitability.
- Maintained customer relations and coordinated promotions to increase and create new revenue.
- Developed and implemented effective strategies to expand customer base and increase sales.
- Conducted market research to analyze competitor trends in order to gain a competitive advantage.
Insurance Sales Agent
EasyHealth
Pensacola, FL
05.2021 - 09.2021
- Assisted clients in selecting appropriate coverage options for their needs.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Analyzed customer feedback to improve sales strategies and tactics.
- Processed applications and paperwork related to policy issuance or renewal.
- Maintained accurate records of client information in CRM software system.
- Resolved customer inquiries and complaints in a timely manner.
Customer Service Agent
TurboTax
Pensacola, FL
02.2021 - 04.2021
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Infantry Platoon Sergeant
U.S Army
Anchorage, AK
02.2012 - 05.2012
- Organized and maintained platoon personnel records, equipment, and supplies.
- Ensured all assigned equipment was properly maintained and accounted for.
- Led weekly squad leader meetings to discuss upcoming missions or events.
- Coordinated logistical support for the platoon including transportation, food service, medical evacuation.
- Disciplined Soldiers in accordance with Army regulations when necessary.
- Served as a liaison between higher headquarters staff officers and subordinate units within the battalion.
- Conducted after action reviews to evaluate mission effectiveness following field exercises or operations.
- Inspected unit areas on a regular basis to ensure compliance with safety regulations.
- Created detailed reports outlining platoon activities for submission to senior leaders.
- Responded quickly to emergency situations requiring immediate action from the platoon.
- Analyzed intelligence data received from higher headquarters prior to executing missions.
- Maintained communication systems used by the platoon in order to facilitate communications between team members.
- Managed ammunition requisitions for small arms weapons used by the platoon.
Infantry Squad Leader
U.S Army
Killeen, TX
09.2005 - 09.2010
- Lead and supervised team of infantry soldiers in training exercises.
- Provided guidance to squad members on tactical operations, battle drills, and mission objectives.
- Conducted daily maintenance checks on weapons and equipment.
- Coordinated with higher command to ensure successful completion of missions.
- Maintained accountability of personnel and equipment during operations.
- Assisted in the development of unit standard operating procedures.
- Ensured compliance with Army regulations and standards while leading a squad in combat operations.
- Developed individual soldier skills through instruction and mentorship.
- Conducted risk assessments prior to engaging enemy forces or entering dangerous areas.
- Supervised small arms qualification ranges for personnel under my command.
- Tracked ammunition expenditures during operational deployments.
- Managed casualty evacuation plans for wounded personnel during combat operations.
- Identified potential threats from enemy forces and communicated them to higher headquarters.
- Advised platoon leaders on tactical matters related to their area of operation.
Education
Associate of Arts - English Education
Pensacola State College
Pensacola, FLSkills
- Personnel Management
- Sales Strategy
- Sales Tactics
- Inventory Control
- Quality Assurance
- Business Planning
- Sales Oversight
- Business Administration
- Customer Service
- Strategic Planning
- Public Speaking
- Issue Resolution
- Team Collaboration and Leadership
- Task Delegation
- Negotiation and Persuasion
- Sales Planning
- Cost Control and Budgeting
- Consulting
- Sales Development
- Coaching and Mentoring
- Strategic Decision-Making
- Vendor Relationship Management
- Attention to Detail
- Sales Strategics
- Customer Relations
Timeline
Business Owner/Operator
4 Points LLC
04.2022 - 11.2023
Insurance Sales Agent
EasyHealth
05.2021 - 09.2021
Customer Service Agent
TurboTax
02.2021 - 04.2021
Managing Partner
South and Broad LLC
07.2020 - 09.2022
Infantry Platoon Sergeant
U.S Army
02.2012 - 05.2012
Infantry Squad Leader
U.S Army
09.2005 - 09.2010
Associate of Arts - English Education
Pensacola State College
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