Melissa Barquist
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Liveops
03.2020 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Demonstration for Products and Promotions
Advantage Sales & Marketing
11.2009 - 10.2019
- To see to all phases of demonstration, setup, customer service and sales, paperwork for demonstration, and trouble shooting.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Developed compelling marketing collateral, including brochures, presentations, and fact sheets, effectively communicating key product features and benefits.
Cashier
AMPM
04.2011 - 09.2011
- Cash handling and customer service
Hostess, Cashier
IHOP
10.2008 - 06.2009
- Customer service, cash handling, dispute resolution, cleaning of restaurant.
Hostess
Hurricane Cafe
12.2006 - 10.2008
- Customer service, cash handling, dispute resolution, cleaning of restaurant.
Hostess, cashier
IHOP
06.2005 - 12.2006
- Customer service, cash handling, dispute resolution, cleaning of restaurant.
Hostess
IHOP
04.2004 - 05.2005
- Customer service, cash handling, dispute resolution, cleaning of restaurant.
Education
GED -
Silverado High School
Las Vegas, NVSkills
- Certified mixologist
- All necessary work cards
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Problem Resolution
- Customer Relations
- Conflict Resolution
Additional Information
Thank you for considering me. I am a very independent worker and highly motivated. I am always up for a new challenge and give my best to all that I do. Work and personal references can be provided upon request.
Volunteer History
- SNO-ISLE libraries
- Bonnie springs Old Nevada
Timeline
Customer Service Representative
Liveops
03.2020 - 05.2024
Cashier
AMPM
04.2011 - 09.2011
Demonstration for Products and Promotions
Advantage Sales & Marketing
11.2009 - 10.2019
Hostess, Cashier
IHOP
10.2008 - 06.2009
Hostess
Hurricane Cafe
12.2006 - 10.2008
Hostess, cashier
IHOP
06.2005 - 12.2006
Hostess
IHOP
04.2004 - 05.2005
GED -
Silverado High School