Melissa Bartolome
Order Management
Keyport,USA
Summary
Dedicated and resourceful Order Management Representative with many years of diverse sales and customer support experience. Exceptional verbal and written communication skills with passion to handle and follow through on every detail. Engaged expert and go-to person on ordering and sales processes with enthusiastic willingness to assist others proactively.
Experienced with coordinating order fulfillment processes and maintaining accurate inventory records. Utilizes effective communication to liaise between departments and ensure seamless operations. Knowledge of ERP systems and supply chain management principles.
Overview
20
20
years of professional experience
Work History
Allocation & Order Management Specialist
InMocean Group
09.2023 - 04.2025
- Responsible for ensuring all purchase orders are processed correctly to ensure timely fulfillment and invoicing
- Primary contact for all customer interactions related to purchase orders or fulfillment
- Assist various internal departments in resolving customer issues
- Responsible for order fulfilment prioritization and communication to warehouse order processing teams
- Owns management of cross functional communication on customer order fulfilment status and issue escalations
- Owns new customer order processing on-boarding, including EDI testing and launch orders
- Manage inventory allocations for products with limited availability
- Research and resolve vendor chargebacks
- Create and maintain process and documentation for customer support related functions
- Assist with special projects as needed
- Constant communication with imports team on production delays
- Invoicing
- Create Cross docs
- Create Proforma invoicing
- Run allocation, open order reports
- Process Edi and manual orders
- Bulk depletion
Operations Order Management Specialist
United Leg wear & Apparel
05.2023 - 09.2024
- Responsible for all aspects of order processing for multi million dollar accounts Amazon, Walmart, Dicks Sporting Goods, Target Kohls and more
- Edi and manual orders
- Picking and allocation
- Process 860's and 870's and 855's
- Checking all bulk orders to ensure proper fulfillment is drawn down to distro orders
- Process all onboarding of new clients into Exenta Software
- Validating proper UPC codes in coordination with Pre Pak Components
- Partner with Internal Team to support client specific project logistics and operations including project timelines, purchase orders, inventory fulfillment distribution and shipping details
- Manage production timelines, communication with vendors and factories to ensure projects are on task
- Oversee multiple orders in different stages of the post sales production cycle while maintaining control of all shipping delivery dates.
Account Manager/ Customer Service
Zebra Pen Corp
02.2016 - 03.2023
- Receive, process and maintain all orders manual and EDI via phone, fax and email as well as Drop Ship Orders
- Handle all customer/consumer inquires, complaints and requests thru email, phone and fax
- Process ASN's
- Process order acknowledgments via EDI
- Investigate any fines or penalties regarding mis shipments, late shipments or incorrect ASN's
- Set up all UOM conversions per customer via V-Sync
- V-Lookup
- Set up new accounts in customer master fileSet up all new items in cross reference
- Run Daily open order reports
- Manage all social media outlets/inquires via Facebook and Instagram
- Issue call tags and process return authorizations
- Check Accelos daily for purchase order changes and cancellation requests
- Work to resolve any item/backorder issues
- Work closely with Sales Business Analyst regarding back order or stock level issues
- Provide shipping status on purchase orders
- Closely track and maintain orders during BTS
- Assist Sales Managers and Sales Analyst with actual sales vs forecasted sales
- Provide reports for sales managers upon request
- Manually process E-Commerce orders that may have had importing issues
- Assist customers with navigating the website to place orders
- Research all routing and shipping requirements for new and existing customers
- Office Maintenance support
- Cross trained to back up Project Manager and Logistics Compliance Manager
- All other tasks as assigned by Director of Operations
- Created and updated the Customer Service Manual
- Run Weekly a discontinued item report and removed items from Company Website.
Senior Account Manager
Geox USA Inc
08.2005 - 02.2016
- Supervised a team of 20 responsible for managing critical business activities for all Independent, Federated Department Stores and Internet Accounts
- Process all orders via EDI, phone fax and email
- Placed reserve bulk orders for all Federated Department Stores
- Managed Vendor Relationships
- Coordinated routing and shipping requirements for new and existing accounts
- Reviewed weekly sales reports to ensure products were delivered on time
- Trained new hires in AS400 and EDI
- Maintained and updated extensive filing/ contact management database
- Processed return authorizations
- Handled all E-Commerce orders via phone, fax and email
- Processed Sample orders
- Coordinated Trade Shows
- Organized a team to start Geox Golf Line
- Maintained Company website
- Office Maintenance support.
Education
Associates Degree - Business Merchandising & Management
Fashion Institute of Technology
06.1995
Skills
- Excellent communication skills
- Bilingual English/Italian
- Fully proficient in all Microsoft Office Products
- D365
- Proficient in EDI systems
- Citrix
- AS400
- Axapta
- Exenta
- Blue Cherry
- All internet capabilities
- Database Management
- Returns processing
- Order Fulfillment
- Order Picking
- Releasing orders
- Verifying shipments
- Order selection
- Shipment Processing
- Data entry skills
- Excel proficiency
- Purchase Order Management
Timeline
Allocation & Order Management Specialist
InMocean Group
09.2023 - 04.2025
Operations Order Management Specialist
United Leg wear & Apparel
05.2023 - 09.2024
Account Manager/ Customer Service
Zebra Pen Corp
02.2016 - 03.2023
Senior Account Manager
Geox USA Inc
08.2005 - 02.2016
Associates Degree - Business Merchandising & Management
Fashion Institute of Technology
Similar Profiles
Sandy Basta-LeeSandy Basta-Lee
Design Director/Merchandiser/ Account Executive at INMOCEAN GROUP/REGENTDesign Director/Merchandiser/ Account Executive at INMOCEAN GROUP/REGENT
Amelia Elizabeth MolnarAmelia Elizabeth Molnar
Sales Manager at InMocean Accessories GroupSales Manager at InMocean Accessories Group
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
Brandon ShapiroBrandon Shapiro
Teachers Assistant at Arlington ISDTeachers Assistant at Arlington ISD