Angelo Solomon
Jacksonville,FL
Summary
Proven multitasker and communicator, adept at enhancing customer satisfaction and streamlining operations. Skillfully balanced guest needs with telephone inquiries, boosting efficiency. Excelled in high-pressure roles, surpassing productivity targets through keen attention to detail and active listening. Demonstrates a strong blend of problem resolution and guest greeting capabilities, contributing to seamless service delivery.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess /Customer Order Specialist
Red Lobster Seafood
2024.01 - 2024.05
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Warehouse Associate
Amazon
2023.06 - 2023.08
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Customer Service Cashier
Publix Supermarkets Store
2021.06 - 2022.04
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Psychology
Edward Waters University
Jacksonville04.2027
High School Diploma -
First Coast High School
Jacksonville, FL05.2022
Skills
- Excellent communication skills
- Strong multitasking
- Attention to detail
- Problem Resolution
- Active Listening
Timeline
Restaurant Hostess /Customer Order Specialist
Red Lobster Seafood
2024.01 - 2024.05
Warehouse Associate
Amazon
2023.06 - 2023.08
Customer Service Cashier
Publix Supermarkets Store
2021.06 - 2022.04
Psychology
Edward Waters University
High School Diploma -
First Coast High School
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