Epic
Melissa Batdorf
Operations Manger, Inpatient Pharmacy
Fort Worth,TX
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Methodical [Job Title] with advanced expertise in storing, dispensing and monitoring medications. Knowledgeable about hospital practices and standards. Advanced skills in [Software].
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Operations Manager, Inpatient Pharmacy
John Peter Smith Hospital
Fort Worth, TX
08.2018 - Current
- Operations for inpatient, infusion, specialty, and retail
- Developed dashboards for COVID medication management and monthly pharmacy services scorecards for inpatient, outpatient, specialty, infusion, and Patient Assistance Program (PAP).
- Drove operational improvements for PAP staff by creating workflow reports that streamlined medication review process, increased throughput by 300%, and increased staff satisfaction for 9 employees.
- Spearheaded medication reviews for 270 oral and intravenous compounds resulting in concentration changes for 7 adult and 12 NICU medications to ISMP standards.
- Established effective communication correspondence among centralized and decentralized pharmacy and nursing staff regarding process changes effecting hospital operations.
- Devised methods to reduce medication cost and drug waste for NICU and pediatric crash carts by 34% by collaborating with internal code committee to mirror PALS standards.
- Managed Specialty Pharmacy project
- Spearheaded
- Identified and resolved unauthorized, unsafe or ineffective practices
- Drove operational improvements which resulted in savings and improved profit margins.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Conducted research, gathered information from multiple sources and presented results.
Certified Pharmacy Technician (CPhT)
Kroger
Fort Worth, TX
01.2015 - 10.2018
- Utilizes Easy Fill PRN (EPRN) workflow system to process drop-off, call-in, fax, and electronic prescriptions for 800 prescriptions per day.
- Manages inventory through nightly, weekly, and monthly medication audits.
- Manages patient profiles' health information and third party insurance.
- Communicated with third party insurance carriers and workers compensation to obtain prescription billing information and claims.
- Communicates with prescribers for refill authorizations and insurance prior authorizations.
- Promotes trust and respect among associates and patients.
Clinical Pharmacy Technician (CPhT), Emergency
Cook Children's Medical Center
Fort Worth, TX
01.2015 - 08.2018
- Maintained USP 797 compliance by monthly environmental testing.
- Ensured quality control of oral medications and sterile IV admixture preparations within medium-risk ISO Class 5 buffer rooms.
- Improved patient safety by assisting pharmacists at bedside during codes, traumas, and sepsis alerts by preparing medications and providing double verification for dosing ranges and medication concentration and volumes.
- Authored reference guides including oral medications, oral compounds, vial dilutions, bulk dilutions, titration drips, and complete satellite management. Co-authored policies and procedures on pharmacy management, inventory management, and SOPs.
- Demonstrated superior pharmacy management and patient care resulting in position change from Tech II to Clinical Technician.
- Reduces costs throughout pharmacy and emergency department through daily and monthly audits including 9 medication dispensing cabinets.
- Lead trainer for new satellite partners including pharmacy interns and students, with 1-4 students per 6 week rotation.
- Managed medication inventory orders through Morris & Dickson distributors.
- Eliminated patient delay by compounding and dispensing non-sterile and sterile medications from satellite pharmacy for bedside delivery.
- Consulted and developed training material for technicians to maintain competency through oral and IV calculations to improve patient safety.
Pharmacy Technician, Lead (CPhT)
Walgreens
Hattiesburg, MS
11.2014 - 12.2014
- Lead technician for calculating medication orders and managing supplies.
- Processed prescriptions ensuring patients receive the correct written medication information on all new prescriptions.
- Guided patients through pharmacy processes while receiving new prescriptions; documenting according to protocol.
- Forecasted & maintained drug and supply inventory based on usage on a daily basis.
- Performed daily inventory audits for expired and recalled products.
- Provided friendly, knowledgeable services to walk-in and drive-up clients.
Resident Assistant,
The University Of Southern Mississippi
Hattiesburg, MS
01.2012 - 05.2013
- Assisted in development of positive communal living environment by creating community standards, addressing student needs, encouraging campus involvement, and supporting personal growth for 43 direct and 250 indirect residents.
- Promoted academic excellence through programs and billboards on topics of sustainability, diversity, academics, and life skills.
- Served as liaison between residents and Department of Residence Life.
- Managed various administrative duties and paperwork for key inventory, maintenance requests, and incident reports following proper chain of command.
- Served in residence hall staffing selection and recruitment, evaluation, and training for incoming staff members.
- Executed and enforced all university and housing policies.
Education
Bachelor of Science - Biological Sciences
The University of Southern Mississippi
Hattiesburg, MS 08.2011 - 05.2014
Skills
Operations management
Report Generation
Strategic planning
Supply chain logistics
Data analysis
Unsurpassed work ethic
Budgeting and forecasting
Leadership
Quality Control
Task Efficiency
Organization
Adaptability
Working Under Pressure
Training & Mentorship
Team Architect
Optimistic Attitude
Certification
Texas State Board of Pharmacy (TSBP)
Internal Publications
Co-Author: Utilization of Dispense Functions for Quality Improvement (2019)
Awarded third place in JPS Health Network's Patient Safety and Quality Fair for the use of technology-based assistant workflows to provide accuracy and efficiency in medication dispensing process. Utilizing barcode scanning technology in Dispense Prep, Dispense Check, and Dispense Track increased productivity and medication safety from 10-80%, 20-85%, and 40-88% respectively.
Co-Author: Postpartum Hemorrhage Response Times for Labor and Delivery (2019)
Provided reports for medication response times and medication adherence trending over a 2 year period for the TexasAIM Hemorrhage clinical initiative program. Operational changes were implemented and resulted in an increase of identification in postpartum hemorrhages from 34% to 66%.
Presenter of Tech Talk: Sterile & Intravenous Calculations (2018, 2019)
Presented a continuing education event sponsored by Cook Children's Medical Center and John Peter Smith Hospital for pharmacy technicians. Presentation categorized as a Patient Safety CE and discussed calculating and verifying various medication concentrations and IV fluid admixtures to prevent error and patient harm.
Presenter of Tech Talk: Non-Sterile & Oral Calculations (2018, 2019)
Presented a continuing education event sponsored by Cook Children's Medical Center and John Peter Smith Hospital for pharmacy technicians. Presentation categorized as a Patient Safety CE and discussed calculating and verify oral and other non-sterile compounds commonly seen in the pharmacy.
Software
Pyxis ES
DoseEdge Pharmacy Workflow Manager
Omnicell/OCRA
Abacus TPN Calculations Manager
Care Tend BI
Guardian Prescription Management
Meditech Workstation
Easy Fill PRN (EPRN)
IOS & Microsoft Sutie
Timeline
Operations Manager, Inpatient Pharmacy
John Peter Smith Hospital
08.2018 - Current
Certified Pharmacy Technician (CPhT)
Kroger
01.2015 - 10.2018
Clinical Pharmacy Technician (CPhT), Emergency
Cook Children's Medical Center
01.2015 - 08.2018
Pharmacy Technician, Lead (CPhT)
Walgreens
11.2014 - 12.2014
Resident Assistant,
The University Of Southern Mississippi
01.2012 - 05.2013
Bachelor of Science - Biological Sciences
The University of Southern Mississippi
08.2011 - 05.2014